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- Tablet Will Not Turn On
- Display screen is unresponsive
- Battery life is shorter than it used to be
- The sound from speakers is distorted or muted
- Photographs appear foggy or blurry
Tablet Will Not Turn On ¶
The tablet will not turn on or show any signs of powering up.
Faulty Charging Cable ¶
It's not uncommon for micro USB charging cables to become damaged inside the insulated casing. If damage occurs the battery will not be able to charge. Try an alternate cable and ensure the tablet has adequate charging time before trying to power it on again.
Faulty Battery ¶
If the tablet powers on only when it is connected to an external charging source and powers down immediately or shortly after being disconnected, the battery may have a fault, or has reached the end of its life cycle. Refer to the battery replacement guide for this tablet. [link to guide when approved]
Display screen is unresponsive ¶
The tablet is powered on, but it will not respond to inputs on the touch screen.
Broken Screen ¶
It should be obvious if the screen is cracked or broken, which will lead to screen replacement.
Software related lock-up ¶
If the screen is not broken, but it is unresponsive, this is likely a software related issue. You should first attempt a hard reboot of the tablet by holding the power button down for 15 seconds. If this doesn't work seek support from samsung.com as you may need to reinstall the operating system.
Battery life is shorter than it used to be ¶
The battery life has become an abysmal disappointment.
Faulty/Failing Battery ¶
Over time all batteries will lose their ability to hold a charge, this is a natural process. If battery performance has degraded to the point of being a nuisance problem, then it may be time to replace the battery.
Please refer to the battery replacement guide for this tablet [link to guide when approved].
The sound from speakers is distorted or muted ¶
''Sound quality is just awful, distorted, static, too quiet."
Sound settings are incorrect ¶
First, if you're simply experiencing no sound, be sure to verify your sound settings in the operating system, and any physical buttons on the outside. If that doesn't work, try a hard reboot of the tablet by holding the power button down for 15 seconds. If that doesn't work you may have damaged speakers.
Damaged Speakers ¶
This is a typical malfunction that often results from over amplification.
Speakers that persist in making a distorted sound will most likely need to be replaced. Please refer to the replacement guide when available.
Photographs appear foggy or blurry ¶
Photographs look dirty, hazy, out of focus or otherwise terrible!
Dirty lens cover ¶
While the usual dust specs, minor scratches and oily finger prints will have a negligible effect on image quality it's a good idea to clean the outer lens cover with a soft cloth from time to time. If it doesn't appear to wipe clean, or it looks like dirt, or fog is inside the lens cover than you may have a broken seal around the lens cover.
Broken lens cover seal ¶
The actual camera lens on this tablet is covered by a clear protective lens cover. That's what you see and wipe clean on the outside of the tablet. It is sealed around the perimeter of the lens, but occasionally these seals fail, allowing a film to build up on the inside of the lens cover and front lens element. This will certainly degrade photo quality. If this occurs you could completely remove the lens cover exposing the lens to some vulnerability, or you could replace the lens cover, or the entire lens assembly.
Firmware related camera failure ¶
Occasionally the camera will fail to focus or to snap a photo and the cause is completely unrelated to camera hardware. Restart the camera software, and complete a hard restart of the tablet. If that doesn't work you may need to contact samsung.com for assistance.