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Device won’t power on ¶
When device is plugged in, it won’t turn on
Faulty power cord ¶
The Sonos Connect AC power cord is not functioning properly. Replace the power cord with another compatible one.
Faulty female power port ¶
The power port located on the rear of the device is not functioning properly. To fix this issue, the power supply will have to be replaced. To do so, refer to our repair guide located here.
Device won’t connect to WiFi ¶
When the Connect is powered on, it won’t connect to WiFi
Router not connected ¶
Ensure that the router that you are connecting to is connected to the internet. Once the router is connected to the internet, you can hardwire the Connect for initial setup with your network.
Portable device or laptop not connected to the same network ¶
Ensure that your portable device or laptop is connected to the same network that the Sonos Connect is connected to. The Connect cannot be connected to a mobile data or foreign WiFi network.
The Connect was never set up for WiFi use ¶
Before the Connect can be used over a WiFi connection, it has to be initially set up by hardwiring to the router. Connect the Connect to the router with an ethernet cable and locate the Connect on your network using the Sonos Controller app. After this has been done, follow the steps in the app to set up the Connect for wireless use.
Device won’t play through external speakers ¶
When the device is on and connected to WiFi, no audio is coming from the speakers
Volume muted ¶
Make sure that the mute button on the Connect is not depressed. If it is, press it to unmute the volume. Also, make sure the volume in the app is turned up. To do this, either increase the volume using the rocker on your phone or laptop, or drag the slider in the Sonos Controller App.
RCA cables not connected ¶
On the rear of the device, the red and white connections require a RCA cable to connect to external speakers. Also there is an optical audio connection or coaxial connection that can be used. Only one of the audio outs is required for external speakers.