- Camera won't turn on
- Cannot insert the battery pack
- Camera powers off suddenly
- Remaining "CHARGE" indicator is wrong
- The "CHARGE" lamp flashes while charging the battery
- Cannot charge the battery pack
- Date and time are not displayed on the LCD screen
- Fuzzy/white circles appear in the image shot when using flash
Camera won't turn on
No matter what you do, you can't get your camera to turn on.
Before taking apart the camera, make sure the power button has been pushed firmly. If button feels to be pushed freely, then proceed to check the battery.
If your camera won't turn on, the battery could be dead, missing, or inserted incorrectly. New batteries can be purchased through the sony website. See the Battery Maintenance Guide for more information.
Cannot insert the battery pack
Make certain that you have the correct size battery pack. Insert the battery pack by pushing the battery eject lever from lock to open. See the Battery Maintenance Guide for more information.
Camera powers off suddenly
The standard power save setting on the camera is set to turn off after a set period of time to conserve battery power on the camera in which case you can simply turn camera back on. If this isn't the case, then there may be a problem.
If the camera or battery begins to overheat the camera will automatically shut itself down to protect the camera. In this case, a message will appear on the LCD screen before shutdown.
Remaining "CHARGE" indicator is wrong
The remaining time on the charge indicator does not coincide with the correct amount of charge left on the battery.
This commonly occurs when the camera is used in an extremely hot or cold environment. To repair, fully discharge the battery pack and then recharge to the correct indication.
If discharging/recharging the batter pack doesn't work, then the battery is either dead or no longer usable. Replace the battery pack with a new one. See the Battery Maintenance Guide for more information.
The "CHARGE" lamp flashes while charging the battery
The CHARGE light flashes during charging of the battery using the A/C adaptor.
Correct battery insertion
Remove and reinsert the battery pack, making sure it is inserted correctly. See the Battery Maintenance Guide for more information.
Inappropriate temperature for charging
The temperature may be at inappropriate levels during charging. Try to charge the battery again with the proper charging temperature range (50-86 degrees F).
Cannot charge the battery pack
If you cannot charge the battery with the A/C adaptor, then take the battery pack out of camera and charge it separately using the battery charger.
If charging the battery pack separately doesn't work, then the battery is dead and you must purchase a new one. See the Battery Maintenance Guide for more information on changing a battery pack.
Date and time are not displayed on the LCD screen
The date and time are not displayed while shooting. They will only be displayed on the playback.
Fuzzy/white circles appear in the image shot when using flash
This is not a malfunction. Particles in the air or on the camera lens reflected the flash light and appeared in the image.