Toloco EM26 Troubleshooting

The massage gun does not turn on.

It is possible that your device is not powering on because the battery is dead and in need of recharging. If the battery is dead and charging it does not help then you may need a new battery.

If the power button is broken, this could prevent the device from powering on.

The massage gun does not charge or hold a charge when plugged in.

The charging cord may be loose, damaged, or incompatible. If you are not able to charge your device this could be the case.

If the device has a damaged charging port, it can interfere with the charging process.

The massage gun is loud when it is on.

If the device is producing excessive noise then it is possible the small gaskets around the attachments that help to reduce noise around the tip have worn down or are missing.

If the device is noisy and rattling due to the vibrations, then the components could need tightening. Make sure the massage head is properly fastened into place, a loose attatchment can cause noise.

The massage gun does not create a powerful vibration or doesn't vibrate at all when powered on.

If you are pushing hard while using the massage gun this could cause the vibrations to be weak.

If the massage head isn't properly attached then vibrations could be weak or not at all.

The massage gun head does not produce any vibrations.

An issue with the motor or connections to the motor could lead to no movement from the massage gun head.

If the massage head is in contact with an obstruction like debris, then the massage head will not move. Make sure to clear any debris that may be affecting the massage head.