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Turtle Beach Ear Force X12 Troubleshooting
Identified by model number X12. Model released in 2011.
Microphone Can Cut Out While In Use
Regardless of the connection, microphone cuts out.
Microphone Does Not Work
Make sure that the mic switch is off. The red means the mic is muted. The green light means that the mic is on. Start with no software on your computer. Disconnect the talk cable from the amplifier when connecting to a PC. Otherwise, for use with XBOX, double check that the microphone is enabled and volume is set in the system itself. The XBOX has a more detailed page to troubleshoot in the system.
Damaged Audio Cable
Connect the headset’s green 3.5mm plug into jack of music player of headphones. Connect headset into USB port on game console, computer, or wall adapter. Test to see if you can hear. Adjust game volume on the headset and the music player’s volume. Keep in mind that it could be the other player’s headset instead of yours. If cable has wires exposed patch it up with electrical tape. If needed, buy a new audio cable for your headphones.
Unable To Hear Others In Chat
Others can hear you, but you cannot hear them.
Failed Xbox Live Chat Jack Connection (Wired)
Try testing out the headset on a few different Xbox 360 controllers. If one controller does not work but another one does, you know you have a damaged XBOX live chat jack on the controller.
Malfunctioning Talkback Cable (Wired)
Try testing out the headset on multiple Xbox 360 controllers. If the headset does not work on a few different controllers, the talkback cable has malfunctioned and needs to be replaced. Replacement parts are available for purchase at Turtle Beach Products.
The Microphone Sounds Static When Trying To Use It To Speak
There is "white noise" or "static" noises while in game chat.
Broken Xbox Controller
Try a different XBOX controller to see if the problem still persists. If the microphone starts to work properly again, you have a failed Talkback Cable jack on the controller.
Malfunctioning Talkback Cable
When testing out the Talkback Cable make sure it is firmly plugged in. If its not, you will experience low quality sound in game and in chat. If you are having problems with the Talkback Cable not staying plugged in, and it only works if you're holding the plug in, the Talkback Cable needs to be replaced. Try flipping the Talkback Cable so that the right angled plug is in the headset jack. If the chat is working then the Cable malfunctioned then needs to be replaced. You can find replacement parts at Turtle Beach Products.
There is No Game Audio in One or Both Speakers
Audio cuts out in one or both headphones.
Connection to a Smartphone/Portable Music Player
If your headset's audio is not working on one or both speakers on your game console, try plugging the headphone jack into a smartphone or portable music player. Make sure your headsets USB is plugged into a power source, and check to see if the LED is lit up on the amplifier. Once you start playing music make sure that the device's volume is at halfway, and the volume control on the headset is halfway. If you can hear the audio fine then the problem might be with the RCA splitter cable, or the TV's RCA jacks.
Failed RCA Cable
Connection to a DVD/Blu-ray Player
If you are not receiving sound in one or both speakers, try testing out the headsets RCA splitter cable on a DVD/Blu-ray Player that is equipped with red and white AUDIO OUT jacks. Make sure the headset's USB is plugged into a power source and the LED on the amplifier is lit up. Plug the headset's RCA cable into the movie player and start movie. If you can hear sounds in both speakers then the RCA splitter cable is working properly. If the audio is still not responding, try testing the RCA splitter cable by reversing the red and white jacks. Plug in the white jack to the red plug and the red jack to the white plug. Once it is hooked up this way, load into a game menu to listen to the game sounds through the headset. If the sound issue switches sides, then the RCA splitter cable needs to be replaced. If you still cannot hear audio through the same side of the headset, then the issue might be a faulty headset.
Broken Or Heavily Used Ear Cushions
There is uncomfortable wear and tear on the ear cushions.
Damaged Ear Cushions
Light Does Not Turn On
Regardless of connection, the LED is not displayed.
Mic Mute Might not be On
In the remote section of the headphones, make sure that the switch is slid to the side that reads "ON". If it is on the indicated side as mentioned, double check that cables are in correct outlets. Try to plug cables and slide the switch again.
Headphones Are Not Connecting to Other Game System
My device does not see the headphones installed.
Adaptor Needed to Connect to Xbox 360
Adaptor Needed to Connect to PS4
Connecting to Other Devices
Turtle Beach Headphones X12 are designed to be compatible for Xbox 360 and PC only. For assistance with PS4 and Xbox One, see above. For any other systems (Wii, PS2, etc), unfortunately, they are not compatible.
Headphones Get Hot When Connected to PC
When in use, the headphones heat up.
Too Many Connections
This could be the case that too many USB devices are connected to the computer. This is due to the computer's USB hub not being able to handle the multiple devices. Disconnect unnecessary devices.
Damaged Power Supply Cable
The headphone's power supply may be damaged as it in not capable of handling the demand in both the computer and headphones itself. Check the computers for sign's of physical damage and double check the specific power supply needed.
Headphones Won't Appear In PC Settings
Headphones are working in PC but are not found in settings.
Headphones Settings Disappeared
The USB connection for the headphones is only necessary to power the amplifier. The individual headset will NOT display in your PC settings, only the microphone jack should appear. Look out for devices named 'Speakers' and/or 'Microphone'.
Information is credited to Turtle Beach x12 Support Page.