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Xbox One Kinect Troubleshooting
The Xbox One Kinect was released at the same time as the Xbox One on November 23, 2013. There are approximately 23 million Kinects out in the world.
- Kinect won't turn on
- Kinect camera(s) does not recognize my movements
- Kinect microphone does not recognize my voice
- Damage to the Mother Board
Kinect won't turn on
No matter what you do, you can't power your Kinect on.
Cord is not properly connected
Make sure the device is plugged into both the Xbox and the Kinect with the outlet.
The Port is bent or chipped
If your Kinect has a bent port, you can replace it by purchasing a replacement component.
You need a new logic board
If the Kinect is not responding after all of the above solutions, then you need to replace your logic board.
Kinect camera(s) does not recognize my movements
No matter how much you move, or how big your gestures are, the device does not recognize your body.
The Kinect can't find your body or body gestures
If your body gestures are not being recognized by the Kinect in games, commands, etc., then you need to activate the 'Kinect On' setting. This option is found by navigating through the 'Menu', 'Settings', and 'Kinect' menus. This will cause the Kinect's view to be displayed on the screen, which will help you to diagnose the problem.
The sensor angle needs to be adjusted
To adjust the angle, hold the base of the Kinect with one hand. Grip the back of the Kinect with the other hand and tilt it up or down until the viewing window covers the entire play space. Avoid touching the lens during this step.
The lens is dirty or smudged
Visible dirt should be removed using a brush. Smudges may be removed using a microfiber cloth in a gentle circular motion. The cloth may be moistened with a camera or glass lens cleaner, but do not spray the cleaner directly onto the lens.
I moved my Kinect sensor and it's still not finding my body or body gestures
If the above solutions have not solved the problem, then you may need to replace the camera sensor.
Kinect microphone does not recognize my voice
No matter how loud you speak, the device does not recognize your voice.
The cable may not be connected correctly to the Kinect system
Make sure to double check that everything is connected properly and every component of the device works.
The microphone is not set up correctly in settings
Within the 'Setting' menu, select 'Kinect', 'Troubleshooting', and from here, restart the device to see if it reacts once it is turned off and turned back on.
The Kinect responds with, 'Kinect doesn't hear me.'
Your Kinect is not recognizing your voice. The calibration of the microphone may not be set up correctly. Go on to Xbox 'Settings', 'Troubleshooting' and perform the two calibration tests titled: 'Check Background Noise' and 'Check Speaker Volume'.
Damage to the Mother Board
If your Kinect does not turn on and all of the other advice fails to revive it, then you need to open the Kinect and check for physical damage to the motherboard.
Checking for physical damage
The only way to find out if your motherboard is damaged is to take the Kinect apart and look inside for any cracks or chips. Also, check for any loose or broken connections on the board.
Cracks or chips on motherboard
If the chip is breaking a connection with a component of the board or some of the components look as though they have been ripped from the board, then you will need to replace your motherboard.
Fixing loose or broken connections
If any of the cable connections are loose or broken, put them back in their respective places and try to power the Kinect on again.
Nothing is working after all of these steps
If all of that doesn't work, then you might need to replace the motherboard.