I just bought an iPhone 11 on Sunday night. I have owned this phone for about 2.5 days. I traded in my Pixel 3 XL because I thought I would give Apple a shot since google would only offer me $260 for a trade-in for the new Pixel 4 whereas Apple gave me $300.
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This morning while in class I noticed a small white smudge on my rear camera lens (bottom camera lens). I have had a MaxBoost mWallet Case on my iPhone since the day of purchase. The white smudge on the bottom rear camera lens ended up being a small fracture. There is no other damage to the phone. Not even around the rim of the camera lens. I contacted Apple Support and they said it cracked due to the magnet/metal plate in the phone case. I have been repairing iPhones for 3+ years and have never heard of magnets shattering glass. I also have never dropped this phone and when placed in my pockets it remains separate from anything else in my pockets such as keys or my wallet. Here are the screenshots of my conversation with the Apple Technician.
https://imgur.com/a/hJo2NWM
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I have been researching this as best as I could and couldn't find anything related but I came across this
Even an 11-foot drop test the only thing that was damaged was the Rear Camera itself - no glass damage.
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I took it to the Apple Store near me and they agreed they were not sure how it cracked but they said the only option was to pay $399. $399 for the REAR CAMERA GLASS?! They then said I could purchase AppleCare+ for $149 + $99 for a new device because they do not repair the Rear Camera Glass. Yet, if you have a broken display & AppleCare+ a replacement is $29 plus tax. So a $0.10 cent piece of glass is more expensive than an iPhone 11 display?
Does anyone know where I can find a replacement rear camera glass? Or a better solution than paying out of pocket for a $0.10 piece of glass?
=== Update (10/31/2019) ===
For what its worth here are the pictures of my iPhone 11 -_-
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++https://imgur.com/a/y4tqWRs++
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https://imgur.com/a/y4tqWRs
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I have personally repaired over 10,000 iPhones from i6 to XS Max for Facebook, ITRenew, & my own repair business Hard Break EZ Fix. Never have a seen a camera lens shatter/crack without some other sort of damage to the rim of the lens. Maybe I hit it perfectly on my bed or pocket because those are the only places its been in the past 3 days. Yet the drop tests couldn't crack the glass from an 11-foot drop...
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Does anyone have any thoughts on how this cracked?
I just bought an iPhone 11 on Sunday night. I have owned this phone for about 2.5 days. I traded in my Pixel 3 XL because I thought I would give Apple a shot since google would only offer me $260 for a trade-in for the new Pixel 4 whereas Apple gave me $300.
[br]
+
This morning while in class I noticed a small white smudge on my rear camera lens (bottom camera lens). I have had a MaxBoost mWallet Case on my iPhone since the day of purchase. The white smudge on the bottom rear camera lens ended up being a small fracture. There is no other damage to the phone. Not even around the rim of the camera lens. I contacted Apple Support and they said it cracked due to the magnet/metal plate in the phone case. I have been repairing iPhones for 3+ years and have never heard of magnets shattering glass. I also have never dropped this phone and when placed in my pockets it remains separate from anything else in my pockets such as keys or my wallet. Here are the screenshots of my conversation with the Apple Technician.
https://imgur.com/a/hJo2NWM
[br]
+
I have been researching this as best as I could and couldn't find anything related but I came across this
Even an 11-foot drop test the only thing that was damaged was the Rear Camera itself - no glass damage.
[br]
+
I took it to the Apple Store near me and they agreed they were not sure how it cracked but they said the only option was to pay $399. $399 for the REAR CAMERA GLASS?! They then said I could purchase AppleCare+ for $149 + $99 for a new device because they do not repair the Rear Camera Glass. Yet, if you have a broken display & AppleCare+ a replacement is $29 plus tax. So a $0.10 cent piece of glass is more expensive than an iPhone 11 display?
Does anyone know where I can find a replacement rear camera glass? Or a better solution than paying out of pocket for a $0.10 piece of glass?
+
+
=== Update (10/31/2019) ===
+
For what its worth here are the pictures of my iPhone 11 -_-
+
+
++https://imgur.com/a/y4tqWRs++
+
+
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+
+
I have personally repaired over 10,000 iPhones from i6 to XS Max for Facebook, ITRenew, & my own repair business Hard Break EZ Fix. Never have a seen a camera lens shatter/crack without some other sort of damage to the rim of the lens. Maybe I hit it perfectly on my bed or pocket because those are the only places its been in the past 3 days. Yet the drop tests couldn't crack the glass from an 11-foot drop...
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+
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Does anyone have any thoughts on how this cracked?
I just bought an iPhone 11 on Sunday night. I have owned this phone for about 2.5 days. I traded in my Pixel 3 XL because I thought I would give Apple a shot since google would only offer me $260 for a trade-in for the new Pixel 4 whereas Apple gave me $300.
[br]
This morning while in class I noticed a small white smudge on my rear camera lens (bottom camera lens). I have had a MaxBoost mWallet Case on my iPhone since the day of purchase. The white smudge on the bottom rear camera lens ended up being a small fracture. There is no other damage to the phone. Not even around the rim of the camera lens. I contacted Apple Support and they said it cracked due to the magnet/metal plate in the phone case. I have been repairing iPhones for 3+ years and have never heard of magnets shattering glass. I also have never dropped this phone and when placed in my pockets it remains separate from anything else in my pockets such as keys or my wallet. Here are the screenshots of my conversation with the Apple Technician.
https://imgur.com/a/hJo2NWM
[br]
I have been researching this as best as I could and couldn't find anything related but I came across this
[br]
https://9to5mac.com/2019/09/23/iphone-11-drop-tests/
[br]
Even an 11-foot drop test the only thing that was damaged was the Rear Camera itself - no glass damage.
[br]
I took it to the Apple Store near me and they agreed they were not sure how it cracked but they said the only option was to pay $399. $399 for the REAR CAMERA GLASS?! They then said I could purchase AppleCare+ for $149 + $99 for a new device because they do not repair the Rear Camera Glass. Yet, if you have a broken display & AppleCare+ a replacement is $29 plus tax. So a $0.10 cent piece of glass is more expensive than an iPhone 11 display?
Does anyone know where I can find a replacement rear camera glass? Or a better solution than paying out of pocket for a $0.10 piece of glass?