iPhone 11 Rear Camera Glass (Bottom Lens)

Hi it happened to my brand new iPhone 11 Pro Max.

Looking for similar cases on the forums, this has started to spread.

It’s a design or manufacturing defect for me.

same thing happened to me. was fine one night then after sitting in my pocket during my commute i took it out to realize my bottom camera on my pro max was shattered. didn’t drop it or anything.. it even had a camera screen protector to make the bump flush with my case. i contacted apple but since i opted out of applecare+ they wouldn’t cover it and i would have to pay the full price for a new phone. one tiny piece of glass worth $1275 in the eyes of apple. i love my iphones but this is ridiculous. especially since i took every precaution (except buying applecare) to make sure this didn’t happen.

Hi. I have the same problem but on my main camera lens. I went to an Apple repair store and they told me to pay 699€ for a new phone, the didn’t tell me about Apple care+ or another solution. The AppleCare+ is 150€ and + 99€ to give me a new iPhone 11? Am I right ?

Same happened here with my iPhone 11. Had it for two weeks, and one day, camera was cracked. I don’t know how it might have happened. I never dropped the phone, and I always use a protective case. I think it is a manufacturing defect. I went to Apple yesterday, and they told me the same thing: they do not repair rear cameras, as the rear side of the iPhone is all one piece (rear, cameras and battery), so you need to get a new phone for $399. It makes no sense at all that this happens so often, and they don’t offer a way to repair it at a reasonable cost. Has anyone found a different solution for this?

Just had my lense replaced same problem, 2 months old first iPhone, always been with android all still alive functioning today. Wasn’t the lense the crack is on the camera itself this is annoying, waste of 50$ for replacement lense. Oh on top, my charger literally broke in my phone while charging, metal charge in phone wire pulled right out, apple is too expensive for trash cheap materials don’t know why everyone loves apple. 2/10 in my books. Motorola razor is a much better phone, and mine snapped in half and could still call and function without it’s screen

The same thing happened to me! This is my first iPhone and I took my phone out of my pocket on day three and the camera lens is completely shattered.-_-

The same thing happened with my iPhone as well. There are many complaints that are coming up and mine is also one of them.

If you are a mobile phone repairer then you ought to know the places where you’d get a replacement piece from.

You say you’ve repaired hundreds’ of phones so I’d suggest you ask your piece suppliers to get you a replacement piece. I think that Apple doesn’t allow it’s raw materials within the reach of the general public, as it is a company that believes in a closed source mindset.

I hope you tell us the solution to the problem if you get one.

Regards.

https://it.aliexpress.com/item/400042148...

Add me to the list as well. Extremely unacceptable considering I NEVER dropped the phone and have a protect case. This has never happened with any phones in the past. Very disappointing on Apples part.

I found a replacement lens on Amazon and decided to take a chance and do it my self and it was so worth it my camera works great all the same and the best part was I got it for 15$ tip: if you live in Canada it’s more expense so if you order it from the American Amazon to your address it’s wayyy cheaper

Hi Judy, if you go on Amazon you can find a replacement back camera glass for $10.00 but you have to do it yourself which it takes like 5 minutes to do.

Would you recommend adding glue to the lens or does the adhesive on the lens is already enough ? Thanks !