Check in Device Manager and see if there's a yellow exclamation mark next to the HP R90 system firmware entry.
If so try installing the drivers manually.
Right click on the entry and select update drivers. You need to be online for this to work.
To get to Device Manager in Win10/11 press the Win key + x key (both together) and click on the link.
=== Update (07/27/24) ===
@maxmillzz
-
First problem now is no indication that the charger is connected and that the battery is charging.
+
First problem now is no indication that the charger is connected and that the battery is charging i.e no battery light on.
It may be just coincidental that the problem started after update restarts in that if the battery wasn't being charged due to the charger not supplying power (no indication?) that there's now insufficient power left in the battery so the laptop cannot run anymore.
This is only conjecture at this stage because with the charger connected, charging should happen regardless of the laptop being on or off i.e. laptop's battery light status is either white or amber. If it is off it means not charging or no voltage from the charger is being received.
If possible try another known working compatible charger and check if the laptop shows it is charging when the charger is connected.
If it also doesn't work then the USB-C charge port could be loose or damaged perhaps. Try using a strong light and a magnifying glass to visually inspect the charge port to ensure that all the necessary pins are there and that there not bent, broken or missing. Also check if there's any debris lodged in the port preventing a good electrical connection. If there appears to be some, use a vacuum cleaner to try and remove it. ''Do not'' use a pin or probe as you may damage the pins or cause electrical problems on the motherboard.
If the port seems OK, you may have to open the laptop and check if the power is getting to the motherboard from the USB-C charging port.
Here's the [link|http://h10032.www1.hp.com/ctg/Manual/c06174794.pdf|maintenance and service guide] that will help. Go to p.41 to view the procedure to remove the systemboard. This may have to be done to replace the the USB-C port if it is faulty.
Here's a link showing the [link|https://www.allaboutcircuits.com/technical-articles/introduction-to-usb-type-c-which-pins-power-delivery-data-transfer/|pinout of a USB-C] connector that may also help.
The connector in your laptop ''may not'' have all the pins shown i.e. 24 but the voltage (VBUS + GND), data (D- D+) and power delivery (CCI and CC2) pins would be there. Their position is standard for all USB-C ports.
Check in Device Manager and see if there's a yellow exclamation mark next to the HP R90 system firmware entry.
If so try installing the drivers manually.
Right click on the entry and select update drivers. You need to be online for this to work.
To get to Device Manager in Win10/11 press the Win key + x key (both together) and click on the link.
=== Update (07/27/24) ===
@maxmillzz
-
First problem is now is no indication that the charger is connected and that the battery is charging.
+
First problem now is no indication that the charger is connected and that the battery is charging.
-
It may be just coincidental that the problem started after update restarts in that if the battery wasn't being charged due to the charger not supplying power (no indication?) that there's insufficient power left in the battery so the laptop cannot run anymore.
+
It may be just coincidental that the problem started after update restarts in that if the battery wasn't being charged due to the charger not supplying power (no indication?) that there's now insufficient power left in the battery so the laptop cannot run anymore.
This is only conjecture at this stage because with the charger connected, charging should happen regardless of the laptop being on or off i.e. laptop's battery light status is either white or amber. If it is off it means not charging or no voltage from the charger is being received.
If possible try another known working compatible charger and check if the laptop shows it is charging when the charger is connected.
-
It could be loose or damaged perhaps. Try using a strong light and a magnifying glass to visually inspect the charge port to ensure that all the necessary pins are there and that there not bent, broken or missing. Also check if there's any debris lodged in the port preventing a good electrical connection. If there appears to be some use a vacuum cleaner to try and remove it. Do not use a pin or probe as you may damage the pins or cause electrical problems on the motherboard.
+
If it also doesn't work then the USB-C charge port could be loose or damaged perhaps. Try using a strong light and a magnifying glass to visually inspect the charge port to ensure that all the necessary pins are there and that there not bent, broken or missing. Also check if there's any debris lodged in the port preventing a good electrical connection. If there appears to be some, use a vacuum cleaner to try and remove it. ''Do not'' use a pin or probe as you may damage the pins or cause electrical problems on the motherboard.
-
Alternatively you may have to open the laptop and check if the power is getting to the motherboard from the USB-C charging port.
+
If the port seems OK, you may have to open the laptop and check if the power is getting to the motherboard from the USB-C charging port.
Here's the [link|http://h10032.www1.hp.com/ctg/Manual/c06174794.pdf|maintenance and service guide] that will help. Go to p.41 to view the procedure to remove the systemboard. This may have to be done to replace the the USB-C port if it is faulty.
Here's a link showing the [link|https://www.allaboutcircuits.com/technical-articles/introduction-to-usb-type-c-which-pins-power-delivery-data-transfer/|pinout of a USB-C] connector that may also help.
The connector in your laptop ''may not'' have all the pins shown i.e. 24 but the voltage (VBUS + GND), data (D- D+) and power delivery (CCI and CC2) pins would be there. Their position is standard for all USB-C ports.
Check in Device Manager and see if there's a yellow exclamation mark next to the HP R90 system firmware entry.
If so try installing the drivers manually.
Right click on the entry and select update drivers. You need to be online for this to work.
To get to Device Manager in Win10/11 press the Win key + x key (both together) and click on the link.
=== Update (07/27/24) ===
@maxmillzz
First problem is now is no indication that the charger is connected and that the battery is charging.
It may be just coincidental that the problem started after update restarts in that if the battery wasn't being charged due to the charger not supplying power (no indication?) that there's insufficient power left in the battery so the laptop cannot run anymore.
This is only conjecture at this stage because with the charger connected, charging should happen regardless of the laptop being on or off i.e. laptop's battery light status is either white or amber. If it is off it means not charging or no voltage from the charger is being received.
If possible try another known working compatible charger and check if the laptop shows it is charging when the charger is connected.
-
Alternatively you may have to open the laptop and check if the power is getting to the motherboard from the USB-C charging port. It could be loose or damaged perhaps. Try using a strong light and a magnifying glass to visually inspect the charge port to ensure that all the necessary pins are there and that there not bent, broken or missing. Also check if there's any debris lodged in the port preventing a good electrical connection. If there appears to be some use a vacuum cleaner to try and remove it. Do not use a pin or probe as you may damage the pins or cause electrical problems on the motherboard.
+
It could be loose or damaged perhaps. Try using a strong light and a magnifying glass to visually inspect the charge port to ensure that all the necessary pins are there and that there not bent, broken or missing. Also check if there's any debris lodged in the port preventing a good electrical connection. If there appears to be some use a vacuum cleaner to try and remove it. Do not use a pin or probe as you may damage the pins or cause electrical problems on the motherboard.
-
If you do have to open the laptop, here's the [link|http://h10032.www1.hp.com/ctg/Manual/c06174794.pdf|maintenance and service guide] that will help. Go to p.41 to view the procedure to remove the systemboard. This may have to be done to replace the the USB-C port if it is faulty.
+
Alternatively you may have to open the laptop and check if the power is getting to the motherboard from the USB-C charging port.
+
+
Here's the [link|http://h10032.www1.hp.com/ctg/Manual/c06174794.pdf|maintenance and service guide] that will help. Go to p.41 to view the procedure to remove the systemboard. This may have to be done to replace the the USB-C port if it is faulty.
Here's a link showing the [link|https://www.allaboutcircuits.com/technical-articles/introduction-to-usb-type-c-which-pins-power-delivery-data-transfer/|pinout of a USB-C] connector that may also help.
The connector in your laptop ''may not'' have all the pins shown i.e. 24 but the voltage (VBUS + GND), data (D- D+) and power delivery (CCI and CC2) pins would be there. Their position is standard for all USB-C ports.
Check in Device Manager and see if there's a yellow exclamation mark next to the HP R90 system firmware entry.
If so try installing the drivers manually.
Right click on the entry and select update drivers. You need to be online for this to work.
To get to Device Manager in Win10/11 press the Win key + x key (both together) and click on the link.
+
+
=== Update (07/27/24) ===
+
@maxmillzz
+
+
First problem is now is no indication that the charger is connected and that the battery is charging.
+
+
It may be just coincidental that the problem started after update restarts in that if the battery wasn't being charged due to the charger not supplying power (no indication?) that there's insufficient power left in the battery so the laptop cannot run anymore.
+
+
This is only conjecture at this stage because with the charger connected, charging should happen regardless of the laptop being on or off i.e. laptop's battery light status is either white or amber. If it is off it means not charging or no voltage from the charger is being received.
+
+
If possible try another known working compatible charger and check if the laptop shows it is charging when the charger is connected.
+
+
Alternatively you may have to open the laptop and check if the power is getting to the motherboard from the USB-C charging port. It could be loose or damaged perhaps. Try using a strong light and a magnifying glass to visually inspect the charge port to ensure that all the necessary pins are there and that there not bent, broken or missing. Also check if there's any debris lodged in the port preventing a good electrical connection. If there appears to be some use a vacuum cleaner to try and remove it. Do not use a pin or probe as you may damage the pins or cause electrical problems on the motherboard.
+
+
If you do have to open the laptop, here's the [link|http://h10032.www1.hp.com/ctg/Manual/c06174794.pdf|maintenance and service guide] that will help. Go to p.41 to view the procedure to remove the systemboard. This may have to be done to replace the the USB-C port if it is faulty.
+
+
Here's a link showing the [link|https://www.allaboutcircuits.com/technical-articles/introduction-to-usb-type-c-which-pins-power-delivery-data-transfer/|pinout of a USB-C] connector that may also help.
+
+
The connector in your laptop ''may not'' have all the pins shown i.e. 24 but the voltage (VBUS + GND), data (D- D+) and power delivery (CCI and CC2) pins would be there. Their position is standard for all USB-C ports.
Hi @maxmillzz,
Check in Device Manager and see if there's a yellow exclamation mark next to the HP R90 system firmware entry.
If so try installing the drivers manually.
Right click on the entry and select update drivers. You need to be online for this to work.
To get to Device Manager in Win10/11 press the Win key + x key (both together) and click on the link.