My Lumia 920 died. Why is it not charging or starting up?

Question

Nokia Lumia 920

The Nokia Lumia 920, developed by Nokia and released in November 2012, utilizes Windows Phone 8 operating system.

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Mohamed Ali @mohamedali27953

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게시됨: 2013년 6월 3일

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My Lumia 920 died. Why is it not charging or starting up?

The phone turned off while my son was playing a game on my Lumia 920. I tried to charge it, but it did not charge—and it's not even showing Nokia Logo. It shows nothing—just like a dead phone. I tried both hard and soft resets, but nothing works.

I thought it was the charging port because there was a small physical defect near the USB charging port (voiding the warranty). I ordered an OEM USB port charging connector flex cable. I changed the charging port.

Now I see that it installed the driver on my PC when I connected through the USB cable. But it's still not charging, and it displays nothing when I try to charge it or power it on.

What can cause this problem, and which part needs to be changed in order to work properly? Thanks.

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Hello,

When you had it apart did you look to see if any of the connections where still connected? Maybe a connector to the screen has been loosened? Or perhaps the screen itself has gone bad. I would suggest to check all the connections inside the device.

JSmith 의 2013년 6월 3일

Thanks @JSmith, I tried to look for cables that can be loose. I only see Battery cable and microUSB Charger Flex Cable. I tightened both of them. Do I need to disassemble the phone further to look for more cables? Can the screen go bad by it self?

Thanks

Mohamed Ali 의 2013년 6월 10일

Have you checked your battery with a multimeter? Have you replaced the battery yet at all? You said "physical defect near by USB charging port " where is near by? Post an image of the "area" with the defect with your question.

oldturkey03 의 2013년 6월 10일

This is an image that shows the defected area http://i.imgur.com/zZf2nfq.jpg

Mohamed Ali 의 2013년 7월 1일

if you will try charging by usb to computer it will charge somehow it is a fault with phone because alot of people have this problem with the lumia 920

Lisa Savage 의 2015년 9월 27일

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Sven Wilhelm @svenwilhelm

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게시됨: 2013년 6월 9일

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I had this situation before with my Lumia 920. Just press the volume down and power buttons for a few seconds to perform a soft reset. After the phone has started again, you have to set the date and time.

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I tried hard and soft reset. Its more than that.

Mohamed Ali 의 2013년 6월 10일

wow Sven Wilhelm , i have the same problem and it works when i press Volume down and power button at the same time for a few seconds. Thanx a lot, i almost packing it and send to Nokia for repair. :-)

Cymon 의 2013년 7월 19일

Thanks Sven Wilhelm. I reset my phone now its working.

khurram 의 2013년 8월 18일

Volume down and power button for a few seconds to perform a soft reset worked for me.

www.sarthakpatel.in

Sarthak Patel 의 2013년 8월 25일

Volume down and power button for a few seconds to perform a soft reset worked for me

Neeraj Ail 의 2013년 7월 30일

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Hello,

When you had it apart did you look to see if any of the connections where still connected? Maybe a connector to the screen has been loosened? Or perhaps the screen itself has gone bad. I would suggest to check all the connections inside the device. — JSmith
Thanks @JSmith, I tried to look for cables that can be loose. I only see Battery cable and microUSB Charger Flex Cable. I tightened both of them. Do I need to disassemble the phone further to look for more cables? Can the screen go bad by it self?

Thanks — Mohamed Ali
Have you checked your battery with a multimeter? Have you replaced the battery yet at all? You said "physical defect near by USB charging port " where is near by? Post an image of the "area" with the defect with your question. — oldturkey03
This is an image that shows the defected area http://i.imgur.com/zZf2nfq.jpg — Mohamed Ali
if you will try charging by usb to computer it will charge somehow it is a fault with phone because alot of people have this problem with the lumia 920 — Lisa Savage
wow Sven Wilhelm , i have the same problem and it works when i press Volume down and power button at the same time for a few seconds. Thanx a lot, i almost packing it and send to Nokia for repair. :-) — Cymon
Volume down and power button for a few seconds to perform a soft reset worked for me.

www.sarthakpatel.in — Sarthak Patel
Volume down and power button for a few seconds to perform a soft reset worked for me — Neeraj Ail

Abdelrhman @abdelrhman44294 평판: 61 1 1 · Answer 1 · 2014-02-10T13:00:35-07:00

Abdelrhman @abdelrhman44294

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게시됨: 2014년 2월 10일

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Try the reset first. Press and hold the vol down+power+camera buttons. Release the power button when the phone vibrates and release the remaining 2 buttons about 5 seconds after that.

100%working Abdelrhman Abdalla

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100% solution

Pls do it like this:

* Press and hold the

vol down+power+camera buttons

* when the phone vibrates

Release the power button

* about 5 seconds after that

release the remaining 2 buttons

Abdelrhman 의 2014년 2월 19일

I tried this but didn't work for me

vidhyasaagar 의 2017년 5월 12일

No sign of working at all

vidhyasaagar 의 2017년 5월 12일

Not working at all. Is there anything else I can do?

sanbangrude 의 2017년 6월 23일

This is working perfectly, I already had decided to throw my L.Nokia and never buy the same kind in my life. Thanks Guys.

INGABIRE Jean Claude 의 2018년 1월 31일

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McSkiltron @mcskiltron 평판: 37 1 · Answer 2 · 2014-02-11T13:33:58-07:00

McSkiltron @mcskiltron

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게시됨: 2014년 2월 11일

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a do soft reset ( vol- and power) bat not working! open device and disconnect battery flet and wait 10-15 sec then connect back and put back mask, and connect charger. this worked for me. ( sorry for bad english) :)

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John Korondy @johnkorondy 평판: 1 · Answer 3 · 2014-01-29T23:40:32-07:00

John Korondy @johnkorondy

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게시됨: 2014년 1월 29일

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http://jkorondy.com/Lumia920 to download firmware updater (Nokia Software Updater 4.1.0)

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ariellewalker17 @ariellewalker17 평판: 13 2 1 · Answer 4 · 2015-04-17T10:16:06-07:00

ariellewalker17 @ariellewalker17

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게시됨: 2015년 4월 17일

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When you remove the battery and connect to the charger does it start up or no? If no, you most likely need to replace the charging port. You can check your charge port with a multimeter. I highly doubt it's the display, because even if the display is dead then there would still be SOME sign that the phone is on. (An indicator light, vibration, noise, etc.)

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pcwizard37 @pcwizard37 평판: 1 · Answer 5 · 2016-09-16T22:42:01-07:00

as ive been trying to say the whole issue with my lumia 640 not xl after two days I left it in a window as it got to hot when I came back it said on the display overheated and needs to power off but it did not power off as it detected instead it stayed on until user input, after this it was all over for the battery, I then took another battery from same type of phone and all was well again as if it never happened, as ive said there is a sensor overheating detection device on most batteries today for smart phones. once they are triggered it seems inpossible to fix without buying new, as youtube will show how to bypass this sensor it will not work with lumia 640's the battery is sealed in a way that will destroy it trying to solve it, also the charge port is normal with that high raised center on the port its normal and Is for a tighter fitting charge wire,..

jeanalexandersc @jeanalexandersc 평판: 1 · Answer 6 · 2017-05-23T12:06:33-07:00

jeanalexandersc @jeanalexandersc

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게시됨: 2017년 5월 23일

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Just had the same problem. Solved it by taking toothpick and cleaned up thoroughly the USB/charger port.

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E J Forrest @oldgit 평판: 1 · Answer 7 · 2017-05-24T08:28:26-07:00

Nokia smartphones don't seem to want to charge when the battery is in a low charge state. Most people these days are using a USB charging lead via a laptop or the standard plug in the wall charger with USB take off. The original charger looks the same but it is a 2.0 amp output laptops are only 1.0 amp and most other phones charges are also. It means when you plug your lead in the phone switches on and the battery is in a low charge state the phone is using more power than the charger is supplying. Answer use original charger or any 2 amp charger till the charge gets past 20% then you can go back to a 1 amp. That Apple i phone as a 2.1 amp charger so if your mate or girl/boyfriend as one you can use theirs to get you to 20% then leave them. Or there is a car plugin charger on the market that as 2 USB outputs one is 1 amp and one is 2.1 for that other companies phone. Or you can buy on ebay a 2 amp wall charger with dual outputs for about a fiver. For that time when you forget to charge the phone. It works no reset soft or hard just 2.0 amps needed.

narayancool_1314 @narayancool1314 평판: 1 · Answer 8 · 2017-07-19T23:39:38-07:00

narayancool_1314 @narayancool1314

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게시됨: 2017년 7월 19일

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i am tired this option not work for me i have lumia 720 and i am trying many time for volume down + Power button but its not working my phone now showing black screen link dead mobile please help me what I do know?

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Kenan Imamovic @kenanmag 평판: 1 · Answer 9 · 2017-09-20T01:53:46-07:00

Kenan Imamovic @kenanmag

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게시됨: 2017년 9월 20일

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There was some experience with snow 920, it is impossible to run an attempt to fire, but it does not succeed, only the NOKIA logo appears but it does not work.

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Sydney @mwendaz 평판: 1 · Answer 10 · 2018-06-13T00:54:04-07:00

Sydney @mwendaz

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게시됨: 2018년 6월 13일

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on its own my Windows 640 XL wont switch on. only when i have connected the phone to my laptop does it come alive.have also tried to use a different laptop but with no solution.there is an app on my laptop called Windows phone app for desktop .i suspect it enabling the start up. need a solution for the phone to be self starting.

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Ratnam jee @ratnamjee 평판: 1 · Answer 11 · 2019-12-10T19:04:24-07:00

I have a Lumia 640. After an extensive tour in South India, where I captured many excellent pictures and videos on this camera, I tried to charge my phone in a taxi. The phone went dead. There is no display and it does not work. It just vibrates once, when I press the power button. I used a different battery from another Nokia. Still the result is same.

I took it to the repair shop in Hyderabad. They told that it is a hardware issue and that they cannot retrieve the data.

Can anyone suggest a way to retrieve the data or suggest a Nokia repair shop where they can repair the hardware and takeout the data? Or is there any simpler solution?

Request your help.

thanks.