주요 콘텐츠로 건너뛰기

기기를 수리하세요

수리할 권리

상점

Apple의 MacBook Air 13" 2014년 4월 업데이트에는 참신한 듀얼-코어 i5 및 i7 프로세서와 더불어 배터리 성능을 약간 향상시켰습니다.

254 질문 전체 보기

Keyboard and trackpad stopped working, it works only in login. Help?

I woke up my computer the other day finding the keyboard and trackpad not working. The only button working was the power button.

When the login screen shows, the keys and pad works. The second I log in it stops working. Ive tried resetting SMC and PRAM, reinstalling Yosomite, nothing works.

Its clearly a software issue since its working in loging.

Any help please?

Now Im using wireless keyboard and mouse.

답변되었습니다! View the answer 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 14

댓글:

hello guys if someone still has to suffer from the same problem I have the solution worked for me. You have to open your Mac:

1 - disconnect the battery

2 - remove the keyboard and mouse connectors

3 - make a small cleaning in the region and reconnect the connectors

4 - With the battery still disconnected, connect the charger and do the nvram (option + comand + P + R).

Hugs, I hope I have helped

Its likely not a SW issue.

I had a similar problem with an early 2014 Macbook Air. Did all the SW "fixes" listed on the web including re-installing/upgrading OS with no luck. Discovered that the keyboard/trackpad worked in recovery mode after boot but not in OS - implying a SW not HW issue. This observation proved incorrect. In the end, I replaced the trackpad ribbon cable in the laptop ($8 on Amazon) using Pentalobe, Torx drivers ($7 on Amazon). I opened the case and inspected the ribbon cable. There didn't appear to be any damage to the connectors but I replaced cable anyway (reference youtube videos). After reboot, keyboard and trackpad are working perfectly.

It seems the ribbon cable is a delicate item in these machines. My only regret was not replacing the cable sooner.

I have a strange keyboard and trackpad fail. They stop at the os boot but works after (sleep) wakeup for only 20 seconds. Then stops.

의견 추가하세요

SKIP THE UPGRADE

Save by fixing with an all-in-one kit.

Shop iPhone Fix Kits

SKIP THE UPGRADE

Save by fixing with an all-in-one kit.

Shop iPhone Fix Kits

답변 12개

선택된 해법

On a machine this new I would be talking to Apple Support.

If this answer is acceptable please remember to return and mark it accepted.

해당 답변은 도움이 되었습니까?

점수 5

댓글:

Apple Support is difficult since they only operate with telephone calls. Im from Norway living in Thailand and dont speak thai, and they cant call me from Norway.

As a workaround connect a USB (doesn't have to be Apple) keyboard and see if that works. Also any USB mouse, and most Bluetooth mice/keyboards will work.

In a case like this the first thing to try would be deleting all the ~User/Library/Preference (.plist) files... many times strange behavior can be a damaged or corrupt preference. Did you recently add any fonts? Corrupt fonts also cause gremlins in the OS. -- Another quick way to find out if it's a corrupt file would be to create another user account --

Deleting .plist worked!! Thank you so much!

Didn't work after all. Stopped working after a couple of hours. Tried deleting downloaded fonts to, didn't help. Any suggestions?

Since it worked at first think about what you did (what programs you used) right before it stopped working. That program, or, that program's .plist could be corrupt, or causing the corruption. So try it again. You could even delete all the ~User/Library/Preference files - but you'll have to reset some of your application preferences. The easier way would be to create a new user account and try that for a day if it doesn't go bad in a couple hours you'll have verification that there's more than one bad apple (pun) in the bunch of apps you're using.

2에 댓글 더 나타내기

의견 추가하세요
가장 유용한 답변

press alt key five times

해당 답변은 도움이 되었습니까?

점수 13

댓글:

Wow!!! Thanks Sam. This worked. Can you define what was the problem and why it worked? Thanks.

Just as an information to everyone. My problem was much weirder. Just three keys on the right in each row were not working.

Had the same problem. The people at the mac store were absolutely no help! First ran an anti-virus and then did the alt key 5 times and works.

Press alt key 5 times when?

I’d like to know when to press the alt key too

8에 댓글 더 나타내기

의견 추가하세요

Try starting up in Safe Mode by holding down the Shift key on startup. This will disable any extensions that may have been inadvertently installed. If it does start up and run OK, you know it is a software issue. Also try starting up in repair mode by holding down the R key and run Disk Utilities.

해당 답변은 도움이 되었습니까?

점수 3

댓글:

It had the same problem i Safe Mode - worked in login but not after I logged in. Disk Utilities said everything look fine.

This is very wierd....

I am able to enter the password using safe mode by holding down the Shift key on startup. But when I restart it from sade mode, i am unable to enter the password as keyboard is not working.

Subhadip - you have an extension or a virus preventing you from logging in. Run a good virus program from an external boot drive or clean external system. Otherwise you will need to do a clean install.

의견 추가하세요

All of these people and no answer i think i figured it out go to your system preferences. You will need to have a working mouse to get there obviously. Once your there go to Accessibility then click on the mouse and trackpad option. Once you are there you will most likely have ignore built in trackpad while using mouse. Uncheck that and your track pad should work now. You can disconnect your mouse and you should be good to go. At least thats what worked for me hope that helps.

해당 답변은 도움이 되었습니까?

점수 3

댓글:

What if trackpad is not showing up?

의견 추가하세요

For anyone who may still be having this problem, I have just fixed the issue for a MacBook Air I am working on.

I tried all the PRAM resetting, deleting plist files, terminal commands, removing bluetooth devices and checking for viruses of which none of those methods worked.

I then turned to hardware as my issue, I removed the bottom cover and the battery then proceeded to remove the trackpad flex cable.

Once I had removed the flex cable I flipped it over to see the pins on the under side of the cable, I noticed on the motherboard side there was some black dust or debris or something on there so I cleaned that off with some isopropyl and a cotton tip and put it all back together and there you have it! It is all working for me now with no issues.

해당 답변은 도움이 되었습니까?

점수 2
의견 추가하세요

Creating a new user worked for me! I copied my desktop, documents, and downloads folder, created a new user, and pasted everything there :)

해당 답변은 도움이 되었습니까?

점수 1

댓글:

its work everyboooooody!!!!!

의견 추가하세요

I did the same! Took the back cover off, and removed the trackpad flex cable from the logic board. Then used isopropyl alcohol with a tooth brush to remove debris, and prevent any other particles like the strings from a swab to stuck in it. It works, and hasn’t failed me again

해당 답변은 도움이 되었습니까?

점수 1
의견 추가하세요

I have had the same problem and I have find the solution... I was ready to restaure an old back up from time machin. To do so, I have before clean the desktop. I classified and removed all the desktop documents and restart the computer. Miracle, my macbook worked fine again. I think a document on the desktop was the cause of an interference with the keyborad and trackpad.

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

Had the exactly same problem with some macbook air 13" and it was finally hardware problem, replaced trackpad + flex cable and got fixed (did clean reinstall of everything software related and didnt fix it still worked in login screen)

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

I had recently installed nvidia egpu driver(https://egpu.io/forums/mac-setup/wip-nvi...) which was causing the issue. Uninstalling it fixed the issue.

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

Thank you to @jesan90 and @Denny Glover.

My keyboard and trackpad worked at login screen, and stopped working after logging in. I tried all software fixes and gotten no result. Then I opened the back cover, took out the battery and unplugged the trackpad flex cable. I saw some ports had turned black. I wiped it with alcohol, put everything back together. Then it worked!

I was searching for how to assemble a MacBook and found this video. This guy had the same problem and did a demonstration of how to change the trackpad flex cable. In my case, I didn’t have to change the cable, simply wiping the ports with alcohol fixed the problem.

https://www.youtube.com/watch?v=BGPsUTWG...

해당 답변은 도움이 되었습니까?

점수 0

댓글:

It worked for me. I just removed flex, cleaned it with lil water and kept it back

Suresh Payala as a pro tip don’t use water for electronics. Use 99% alcohol or any higher to 90% should do the job. Water will bring corrosion and alcohol will evaporate in a few seconds living the device corrosion free and problems free.

의견 추가하세요

I solved the issue on a Macbook Air mid 2013. TL;DR at the bottom.

The Air had I started off by verifying that a USB keyboard and mouse would function. Then I did a Time Machine (System Preferences/TimeMachine) backup because that’s the first thing I do on all customers macs that involve potential changes. Then I turned off FileVault (System Preferences/Security & Privacy/FileVault). That took many hours. Reason I turned of FV is because when I would reboot the system I could use the keyboard and touchpad on the Air. After logging in they would stop functioning. Hence I thought it was a software problem.

Then I updated from Yosemite to High Sierra to Catalina (cause it should be updated anyway). After that didn’t solve the issue I checked the Accessibility (System Preferences/Accessibility/Keyboard|Pointer Control) options for both mouse and keyboard. Mouse Keys and Sticky Keys were not turned on.

Then I moved, not deleted, the Users Preferences folder. Upon rebooting MacOS rebuilt the users preferences as if it was a new user signing in. Still not working I copied the old preferences back to the original location and skipped the existing files.

Next I tried booting to Catalina Recovery Mode via Catalina USB installer (make a Catalina USB installer, plug it in and hold the ALT key prior to boot chime of macbook). Had I done this in the first place I would have realized that the keyboard and trackpad also weren’t working in recovery from a different device, which is a big clue. Upon realizing this I decided to check the hardware more closely.

TL;DR: Initially I opened up the Air to verify that cables were ok and plugged in. Should have checked closer because upon removing the IPD Trackpad Flex Cable (under the battery) I noticed a small amount of corrosion on the trackpad side of the cable. I cleaned it with isopropyl alcohol and a toothbrush and let it dry. I also gently scrubbed the connecting ports. I didn’t find any other corrosion to lead me to other future problems (whew). Putting it back together the keyboard and trackpad started working 100%. Because I don’t trust corrosion I convinced the customer to get a replacement cable anyway.

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

귀하의 답변을 추가하십시오

Erling Hauge 가/이 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 47

7일 전: 377

30일 전: 1,540

전체 시간: 97,389