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1 I have lost the side button of my Fitbit Charge
Hi I have lost the side button of my Fitbit Charge please guide how to get new one!
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If you are still under warranty, you can contact Fitbit and they will send you a new one. My wife had the same problem, and they are shipping her a new one.
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How do I contact Fitbit
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Hello Sid contact Fitbit Support or initiate a chat session and make sure your device is in warranty and that you know when where you purchased your device from and that should do it and your replacement device will be in the post. as this worked for me today.
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How do I buy a side button on the fit bit charge
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you don't or cant.. Or buy a dead one off ebay.
I have mine fall off /crack and Fitbit sent me a new one free of charge.
My Fitbit button is missing and the Fitbit Team are sending me a new one too.
How do I contact fit bit?
My side button is lost.
I have had fit bit for 5 months,..
Thanks
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My wife lost the button too. But one-year warranty expired. Now what? she's has a button less fitbit charge hr.
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This is insane. Everyone under 1 year warranty gets a replacement but NO ONE has an answer for fixing a little piece of rubber rather than trashing a $150 one over 12 months old. Someone could make a killing fixing thousands of these for $25 or so. Why is it impossible to do?
I too have the same problem...cant find a human being to phone and just need a tiny bit of rubber!!!!!
This guy makes a 3D replacement. I bought one in December 2016 and it has worked really well so far. fhttp://www.ebay.com/itm/Fitbit-Charge-HR...
I had the same problem and I agree that I wish there was an easy fix to replace the button BUT I emailed customer service and sent them a pic of it missing and they responded within 48 hours and are sending me out a brand new fitbit charge hr. I was a month out of my warranty too. I felt so bad because my teenage boys got my fitbit as a Mothers day gift. Anywho, Fitbit has the best customer service ever! Thank You!
I'm so glad the Fitbit supported your issue with the button cover. Any time I have had a problem they have been completely not helpful.
There are a lot of people complaining about this issue, why can't they just send you a replacement cover?
Planned obsolescence, I'll be looking at other devices before I spend anymore money with Fitbit.
And that's too bad because I really love my HR.
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the same. button lost after 4 weeks. fitbit replied but refused to help as my one (new sealed) was bought on ebay. I will not be back to fitbit any more. What's the point to buy a tracker which breaks down after a month.
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