Why is the light black.

Well, for some reason, when I plug it in to a USB port and the green one and the purple one to the computer. It didn't work. IT worked fine before, but not it has black light. I can hear music, but it is only at a certain level. And I can't hear anyone. My brother said that it isn't receiving power from the computer, any help?

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Have you tried a different USB port?

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