No outside sound, speaker needs replaced.
Apparently, there are two speakers because I can hear just fine when speaking to a caller. The problem is the phone doesn't make any noise at all so if I'm not reading my book on it, therefore holding it in my hand, I have no idea when someone is calling me or texting. I usually Bluetooth to my big speaker when I'm at home but the phone is about worthless to me if I'm anywhere else.
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