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My HP Photosmart C309g won't feed paper anymore. After checking with a flashlight, it appears that the rubber paper feed rollers don't roll at all.
Has anyone had the same problem? How did you manage to fix it?
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I had this problem. Mine turned out to be a little white plastic gear that cracked and moved out of position. I fixed it by partially disassembling the printer (mostly the outer covers) so I could access the space where the gear was located. I used a slim piece of wood to position the gear back into correct position and then used super glue to repair it. So far it has worked.
The printer cabinet is difficult to get apart. You need to remove almost every screw you can find (#10 torx driver) and carefully unsnap the pieces. Be careful not to tug on the two ribbon cables that lead into the top of the printer. If you ruin these cables you create another problem. I broke them. I know. If you are not mechanically inclined you might as well throw it out. Cost to repair won't be cheap. HP no longer supports the printer with parts or info. Good luck!
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Rather than taking the machine apart, someone else on this site suggested drilling an access hole in the bottom of the printer using a hole saw, Dremel tool, or something. Try to position the hole underneath the white gear, and make the hole big enough to get your fingers in. then reposition the gear and use super glue. Good luck! My printer is still working.
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ı have the same issue with hp photosmart premium c410b
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Does it not move, or does it not grip the paper?
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