Screen randomly turns off during use

I'm trying to figure out an issue with my sister's tablet, a Verizon Ellipsis 10. She is complaining that during normal use the screen randomly shuts off for about 2 seconds and then turns back on. It seems to be an intermittent issue - so far she hasn't been able to successfully reproduce it.

Could this be a hardware or software issue? I'm trying to update the tablet in hopes that it would fix the problem but it keeps saying "downloading updates. we'll let you know when it's ready" and nothing happens.

Edit: Yesterday my sister told me that her tablet suddenly spammed a lot of numbers and characters into a textbox all by itself. It sounds to me like the digitizer/LCD display is having issues. Could a loose connector also cause these symptoms?

Thanks!

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Has the device ever been dropped, it could be a loose display connector.

I googled "Verizon Ellipsis 10 display turning off" and got a whole load of articles about the tablet turning off by itself, seems this tablet isn't the highest quality.

But give the update some time and see if that fixes your issue.

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Mine did too !! I've sent it back 3 times. This last time, the repair people claimed they changed the motherboard. But, it suddenly will not charge. I tried everything, different charges, etc, but it will not charge. Such a bummer !!

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Under settings go to security and turn off the toggle "Power button instantly locks.

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