J5 Prime Phone will not turn on

Question

Samsung galaxy J5 Prime

모델 번호 G-570, 또한 Samsung on5 (2016)라고도 합니다. 코닝 고릴라 글래스와 exynos 7570 quad 칩셋이 장착된 슬림 메탈 바디.

20 질문 전체 보기

Liz @aech

평판: 407

2

1

게시됨: 2017년 5월 7일

옵션

J5 Prime Phone will not turn on

So I've had a Samsung J5 Prime for just over 5 months now, and this is the first time it's ever acted up. I didn't charge it over the night, (I forgot) but charged it when i woke up and it was around 60% before I went to school. After about 4 hours of working fine, I went to check the time and my phone wouldn't turn on at all. Held down the power button etc and naturally assumed it had run out of battery. I remember it had about 40% charge left which I thought was a little strange, but I came home and plugged it in.

I've left it charging for about an hour and a half now, but nothing has happened, no red light, no response.

Yes, I checked if the charger was turned on.

I've tried holding down the power button while it's charging

I've tried switching power plugs and chargers

No idea what to do......

Also, the back cover doesn't come off so i cant take out the battery etc.

답변되었습니다! 답변 보기 저도 같은 문제가 있습니다

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예 아니요

점수 33

댓글 31개

awesome!!!!!!!!!!!

sacy_bismonte 의 2017년 6월 29일

My phone doesn't turn on but the battery/charging indicator is red I've put it on charge for hours now.I've tried soft reboot solution but didn't work.help pls.

siyamdumisa 의 2017년 6월 30일

I've had this problem just a few moments ago. I got the correct answer from one of the comments. Thank you very much for posting the answer.

InvisibleShadow XII 의 2017년 7월 29일

SamSuung J5 Prime is a working time bomb.... Another error!!! While watching a movie, my J5 Prime makes a sound like a lose fan very loud and it hooks and the phone stopped working this is the 2nd time in 2days...

Moris 의 2017년 8월 22일

Hey my Samsung turns on but it wont show the menu .....it turns on but stucks at the sign SAMSUNG

mavuli Natoucu 의 2017년 10월 1일

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선택된 해법

Zane Dickens @zanedickens

평판: 2.2k

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게시됨: 2017년 5월 16일

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Hi Liz,

You're probably solved this by now - but I just had the same issue. Nothing else I tried worked before this:

I pressed Volume Down + Home Button + Power Button for a few seconds.

After a few seconds I got a turquise screen warning me about a custom OS install.

I cancelled that with a Volume Down press and then my phone booted normally.

Got the idea from here.

Hope that helps Liz (and you future Internet person),

Z:D

이 답변이 도움이 되었나요?

예 아니요

점수 184

댓글 99개:

Thanks so much for helping out!

You're right - I did end up solving it on my own but thank you anyways

Holding down the home and power button at the same time works as well, (it's called a soft reboot, same as taking battery out on another samsung) that's how mine turned on.

Liz 의 2017년 5월 17일

this is awesome!! thanks for the great tip! i thought i had to go down to the customer service centre to get the set replaced.

jingyue2 의 2017년 6월 15일

my screen is blinking and thats why

i cant rebbot my phone

ariyankhan814 의 2017년 6월 18일

Thank you so much. it helped me a lot after i faced this problem for the first time..:)

prasanna chinni 의 2017년 6월 27일

THANKS a lot dear it works no need to go to repair shop..

sacy_bismonte 의 2017년 6월 29일

댓글 94개 더보기

댓글 달기

My phone doesn't turn on but the battery/charging indicator is red I've put it on charge for hours now.I've tried soft reboot solution but didn't work.help pls. — siyamdumisa
I've had this problem just a few moments ago. I got the correct answer from one of the comments. Thank you very much for posting the answer. — InvisibleShadow XII
SamSuung J5 Prime is a working time bomb.... Another error!!! While watching a movie, my J5 Prime makes a sound like a lose fan very loud and it hooks and the phone stopped working this is the 2nd time in 2days... — Moris
Hey my Samsung turns on but it wont show the menu .....it turns on but stucks at the sign SAMSUNG — mavuli Natoucu
Thanks so much for helping out!

You're right - I did end up solving it on my own but thank you anyways

Holding down the home and power button at the same time works as well, (it's called a soft reboot, same as taking battery out on another samsung) that's how mine turned on. — Liz
this is awesome!! thanks for the great tip! i thought i had to go down to the customer service centre to get the set replaced. — jingyue2
Thank you so much. it helped me a lot after i faced this problem for the first time..:) — prasanna chinni