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How can I get my Sam4s180B to open?

It says closed and we can't change it. Therefore we can't use it.

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Here is the operational manual if it helps.

https://www.manualslib.com/manual/118882...

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Sometimes, as long as the drawer is unlocked, there is sometimes a little switch or lever on the bottom of the register that you can use to open the drawer.

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It isn't the drawer, it is the keyboard itself. The manual says it stays closed until a clerk is signed in. I can't do that if the keyboard is locked.

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It is not the cash drawer, but the cash register keyboard. It is in the closed mode. The manual says it requires a clerk to be signed in. I can’t do that because the keyboard is frozen while in the closed mode.

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