메인 콘텐츠로 스킵하기

Small media streaming device that plugs directly into your TV's HDMI port. Originally released by Amazon in November 2014. The latest version comes with a voice-activated remote.

62 질문 전체 보기

Why won’t my remote work?

My fire stick notified me that my batteries were going low so I changed them and now my remote won’t turn on at all...this is the second time this has happened to me. What do I do?

답변되었습니다! View the answer 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 8

댓글:

The answer to this question is based on where you got the Fire Stick from.

If you know what store it was bought from then you can go to that store to try to get some information on what to do to fix your Fire Stick.

의 답변

My remote stopped working too. I figured out a way to connect my tv remote to navigate the fire stick instead of getting another remote. This will work as long as you have the CEC or HDMI control option on your tv. Go to settings, look for CEC or HDMI control and turn it on and it should work.

의 답변

Omg thank you I've been buying remotes that won't work and seen this tried it and bam it works

의 답변

I tried resetting firestick remote control and it still hasn't did anything yet

의 답변

I put new batteries in everything in there

의 답변

17에 댓글 더 나타내기

의견 추가하세요

17개의 답변

선택된 해법

Hi

I own 5 fire sticks and once in a while this happens to me as well. I do not why but you must use fresh new batteries for the pairing to be successful .. not swapping it with good batteries from other remotes . Once you insert the new batteries it should connect on its own but if not then you must hold the home button for at least 10 seconds to pair it to your fire stick. Hope this helps.

해당 답변은 도움이 되었습니까?

점수 15

댓글:

Best answer award!

의 답변

I've hold the home button and everything else and nothing helps please help me

의 답변

This may sound silly but use either Duracell or Energized batteries. Cheap batteries do not last very long or do not work at all.

의 답변

Thank you. It worked

의 답변

how do you change battery in remote

의 답변

1에 댓글 더 나타내기

의견 추가하세요

I just figured this out literally a few minutes ago. I bought a another brand new fire stick just for the remote because my other one stopped working.  I tired new batteries, pressing down the home button for five seconds, all of that, but nothing worked.  I just discovered why I think my other one stopped working. Remove the batteries from the remote. You have to clean off the two metal prongs that touch the batteries. If that has corrosion or dirt on it, I’m guessing the remote can’t get power from the batteries. Simply wipe off the two metal prongs, put brand new batteries in and Viola! My remote works again! Hopefully this will work for yours!

해당 답변은 도움이 되었습니까?

점수 15

댓글:

This was extremely helpful. It worked just like you said. Thank you, you save me from having to buy a new fire stick.

의 답변

I never sign up to these things but because of your comment i had to. This works. I tried the select play thing and nothing. I cleaned the springs using the t shirt i was wearing and pressed buttons. It took about 10 seconds to kick in but tgis weeks. Anyone having issues with the remote just take out the battery and clean the metal spring. Worked for me and tbh id have never have thought to try it

의 답변

oh my goodness. Thank you so much for your post. You saved me god knows how long on chat with Amazon customer service. I was in tears literally because they were asking me to do things with my dead remote that were not possible. Your trick worked famously. Thank you from the bottom of my heart. You’re a lifesaver!!!!

의 답변

When I first read the post I thought it was nuts !! , I tried it I was shocked it worked, I was thinking how does dirt getting to a closed remote. After it worked I even put my old batteries back in and it still works, THANK YOU

의 답변

It worked for me too! Thank you for the info!!!!

의 답변

10에 댓글 더 나타내기

의견 추가하세요

I have had this happen with one of my remotes. I just took the battery out and changed the battery again. Make sure you are putting in the battery correctly.

Fire TV Quick Tips

Hold down the Select button for 5 seconds to put the remote into pair mode.

Hold down the Select + Play buttons together for 5 seconds to Restart the device.

Restart the device: Settings > System > Restart, then once restarted unplug the power cable for 5 seconds then plug back in.

해당 답변은 도움이 되었습니까?

점수 5
의견 추가하세요

One of the simplest option to control your Fire TV is the official Remote app. You can take the benefits of remote app.But sometimes Fire TV remote not responding while operating with this. In this situation, you have the option to make sure about some things such as:

1. Un-pair or re-pair the remote

2. Power cycle the device and Fire TV Remote

3. Check the batteries

4. Update Software and it is necessary to update software time to time.

해당 답변은 도움이 되었습니까?

점수 3
의견 추가하세요

if you haven’t used your fire stick or the remote for a long timehow do you fix it

해당 답변은 도움이 되었습니까?

점수 2
의견 추가하세요

I have found the the battery voltage is very critical in the remote. I am still using my original remove that came with my Fire TV box release 1. If the batteries both drop below 1.4 volts my remote will stop working correctly or work intermittently & I have a commercial grade voltage meter. New AAA batteries usually read 1.6 volts or 3.2 together, so when they drop below 2.8 my remote acts up. Remember if you are out of batteries you can use the Fire TV phone app, but it is a little touchy. I now buy the new Duracell extended life batteries & check the package for end of shelflife date!

해당 답변은 도움이 되었습니까?

점수 1
의견 추가하세요

You may have to pair it again.

해당 답변은 도움이 되었습니까?

점수 1

댓글:

Amazon is a joke the remote is like a teenage girl on her period ( and I have one of those ) temperamental, unpredictable and completely unreliable! A billion dollar company that does a better job as a substitute for the postal service than their own product!,,,

의 답변

Hahaha funny af....true too!

의 답변

의견 추가하세요

I cant get my fire stick remote to do anything but turn my TV on. Ive put new batteries in my remote, tried holding the home button (the light on remote flashes) i tried holding the select and play button, i changed the batteries and wiped the prongs off but nothing has worked.

해당 답변은 도움이 되었습니까?

점수 1

댓글:

Same. Interesting since Amazon Day is coming up. Are they self destructing to make us buy new?

의 답변

Hmmmmm mine just stopped working too!

의 답변

의견 추가하세요

I had to reset the fire stick, that was the only way it will recognice the remote…

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

take the batteries out and put them back in unless they are dead

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

my electricity went out and firestic has not worked since. tried everythng the web says to do , do they just quit

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

I put the cover back on incorrectly when I changed the batteries. When I took it off and got it back on the right way, it worked. Just something else to try…

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

I have a problem at Amazon Fair TV on the RESTART

The screen is black with RESTART information

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

I just used the Fire TV app it worked fine until I could replace the batteries. Good Luck!!

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

hey i have found some lines about remote not working fire stick here: https://www.livesupportaid.com/fix-amazo...

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

My remote works with my Fire TV, but just doesn't navigate in the “up" click on the navigation ring. It works in all other directions, including Home and return button. All other functions work, as well. Just won't go “up". I have to “return" to the previous selection, then go back down, right , left, or whatever… I tried replacing the batteries with brand new, and still no results. Has anyone else experienced this?

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

Ok so i have 2 remotes and one them work but i broke the select button on the remote so i bought another and i did what the instructions said on the box and it wont pair . Any suggestions

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

귀하의 답변을 추가하십시오

Ronesha Parker 가/이 대단히 고마워 할 것입니다.
조회 통계:

지난 24시간: 835

지난 7일: 5,811

지난 30일: 23,280

전체 시간: 291,424