Unable to hear during outgoing calls

Question

BLU Vivo XL

The BLU Vivo XL was released in January 2016 as part of BLU's budget line of smartphones.

59 질문 전체 보기

Gabe @gbwright

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2

게시일: 2018년 1월 21일

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Unable to hear during outgoing calls

After the latest update to my BLU XL2 I am now unable to hear during outgoing calls as well as any sound with the speaker during the calls or with Google assistant. My speakers work fine when watching video. Everything is fine when I receive a call.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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예 아니요

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You are correct @Grandy. It is the Google app. When I allow microphone permissions within the app the problem persists, but as soon as I disabled permission for the app. It went away. Thanks for your help!

Gabe 의 2018년 1월 22일

Gabe........How did you disable permission for the microphone? Thanks in advance. Joe

Joe Crowder 의 2018년 1월 22일

I have this too! I can't hear a call when calling out, but when someone obviously answers, I press the record button & I can hear. Ugh. Thank you for the feedback, I took the ok Google advice as well as the carrier service. I'll see what happens!

Jewel 의 2018년 1월 24일

Thank you for this...I've had this same problem after the last update. Disabled the ok Google... problem solved.

Chris k 의 2018년 1월 30일

I hve buy vivo y 81 one month ago, but there a hearing problem, I am not able to hear incoming as well as out going calls . Tp hear calls , I have to on loud speaker. This the problem in this phone.

kishore kumar Mannam 의 2019년 1월 23일

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Grandy @grandy26919

평판: 127

2

1

게시일: 2018년 1월 21일

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I had this problem after the update also. I figured out it only happens while I have "Hey Google" activated. If I disable the "Hey Google" feature everything works fine.

Google account/settings/voice/voice match, and turn off Say "Ok Google" any time.

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예 아니요

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댓글 8개:

Thanks for the feedback. I also corrected the issue by disabling microphone and phone permissions in all apps that had those specific permissions. There were only 5or 6 total. The issue has happened since but I haven't pinpointed the actual app that is causing the problem. I will update once I do. Thank you.

Gabe 의 2018년 1월 22일

Thanks Grandy, I can hear again. I contacted BLU and turning off "OK Google" is the remedy they're recommending as well, until a permanent solution can be found.

Henry 의 2018년 1월 25일

Your welcome. Glad to be of help.

Grandy 의 2018년 1월 26일

Grandy, I thank you for getting me on track again. Your remedy is spot on.

Hither, Thither 'n Yond 의 2018년 12월 1일

Thank You... I have been going crazy with this issue. I was about to toss my phone and get a new one.

Pat Thompson 의 2018년 12월 14일

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You are correct @Grandy. It is the Google app. When I allow microphone permissions within the app the problem persists, but as soon as I disabled permission for the app. It went away. Thanks for your help! — Gabe
Gabe........How did you disable permission for the microphone? Thanks in advance. Joe — Joe Crowder
I have this too! I can't hear a call when calling out, but when someone obviously answers, I press the record button & I can hear. Ugh. Thank you for the feedback, I took the ok Google advice as well as the carrier service. I'll see what happens! — Jewel
Thank you for this...I've had this same problem after the last update. Disabled the ok Google... problem solved. — Chris k
I hve buy vivo y 81 one month ago, but there a hearing problem, I am not able to hear incoming as well as out going calls . Tp hear calls , I have to on loud speaker. This the problem in this phone. — kishore kumar Mannam
Thanks for the feedback. I also corrected the issue by disabling microphone and phone permissions in all apps that had those specific permissions. There were only 5or 6 total. The issue has happened since but I haven't pinpointed the actual app that is causing the problem. I will update once I do. Thank you. — Gabe
Thanks Grandy, I can hear again. I contacted BLU and turning off "OK Google" is the remedy they're recommending as well, until a permanent solution can be found. — Henry
Grandy, I thank you for getting me on track again. Your remedy is spot on. — Hither, Thither 'n Yond
Thank You... I have been going crazy with this issue. I was about to toss my phone and get a new one. — Pat Thompson

I Drejtë @shikim 평판: 1 · Answer 1 · 2018-03-05T12:20:53-07:00

I Drejtë @shikim

평판: 1

게시일: 2018년 3월 5일

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Hello, Thanks for easy answer!

Google Talk it's looks like it is a "Bug" or "Intercellular" and "google app" need to remove forever and put "Google Company" to Bring to Court for this interception to all Mobile Phones?

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