Windows 10 won't power or boot after Spyware on Microsoft Edge & Updat
Hello, let me first say I am 34 years old and very computer savvy using Windows for 30 years now and used to do network.
I'm not that much a geek these days tho and I'm not familiar with Windows 10.
I have a brand newly refirb leptop, Asus k5oij with Windows 10. Clean install.
First time online at home network with all firewalls and protections off. I live 20 miles from the next person and use my phone hotspot and that's how I like it when im home, simple and clean. Please refrain from opinions on this, I have logical reasons I cannot share.
So I go to the library and connect, and forget about my lack of security. Someone starts streaming to device, and also gets all of my info via an updated and unprotected Microsoft Edge. I got spyware.
I power down and go home. I power up and restart in order to attempt to revert system to previous state as in other versions of Windows.
Windows 10 updates install upon boot and I restart again. I hit f2, f8 & f12 trying to go into setup, not remembering which it is, and doing this experiment anytime I forgot my whole life. Also not accepting opinions on this, it's just what happened.
Then my hard drive suddenly shuts off in one click, about 10 seconds after the little window pane in Windows 10 bootup, and now the laptop will not even power up. It won't even register the power cable plugged in to charge battery.
The battery was nearly dead.
This could have been so many issues, but I can narrow down some options for certain logic to start. The power cable has been tested.
The spyware and hack was real and came up via windows, was not a fake.
I did hit those keys while it was booting and that seems to have caused the shutdown, but it feels like it was a compound issue.
Nevertheless, how do I fix this? I have no idea how to flash a bios. If I work this lappy hard drive into an external case, how can i get it to boot and fix this?
Only high tech confident relevant answers please and thank you from a terninally Ill cancer patient just trying to make a website to sell jewelry and survive.
I need my laptop to work. Thanks.
좋은 질문 입니까?
Hi @jessiematheny ,
Can you start the laptop with the battery removed and the charger plugged into the laptop and switched on?
The laptop will not even register the power led, even with the battery removed and the cable plugged in.
Jessie Matheny 의
Try a power reset.
Remove the battery and disconnect the charger. Then press and hold the laptop's power button for 15-20 seconds to drain any residual power from the laptop.
Once this is done, reconnect and switch on the charger, then see if the laptop turns on. (leave the battery out at this stage)
If it still doesn't turn on, you said that you have a brand new refurbished unit. Is it still covered by any warranty or guarantee at all? If it is contact whoever you got it from and request a warranty (or guarantee) repair or replacement.