주요 콘텐츠로 건너뛰기

MacBook Pro 13" Retina Display, 모델 A1502의 2015년 3월 업데이트는 5세대 Intel Core i5 및 i7 프로세서를 포함하며 Force Touch 트랙 패드를 소개합니다.

1185 질문 전체 보기

MacBook worse after Apple repair!

Last week my screen went black, upon further investigation I could still connect it up to an external monitor and I could see the screen when a flashlight was shined on it.

Took it into apple where they noted a backlight error and offered an LCD screen replacement under consumer law.

Was using laptop with external monitor up to the day I handed it in for repair and other than the whole lighting up issue on the screen, the laptop worked perfectly!

Today once I collected it, they said there is an issue with the logic board due to water damage. However, from my handing it in yesterday to collecting it this morning, now there is no start up, I cannot connect it to an external monitor, the keyboard lights do not work and the mouse trackpad does not click.

I have been told that they are not accepting any responsibility due to water damage found, despite it working to an extent when I handed it in.

I find it very unlikely that it just went from bad to worse naturally. Had I not handed it in, I feel as though it would have continued to work connected to an external screen.

Is there anything I can do? I don't doubt there is water damage, however I've only had this for a year and a half and explicitly remember nothing ever being spilt. Therefore I feel as though any water damage couldn't be sufficient enough to have caused such an issue overnight!

Block Image

Attached is a photo of the water damage that has occurred.

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 0
댓글 달기

답변 1개

Hello, I read your post. Here's my reply as an Apple product owner for many many years.

If you or anyone for that matter takes in an Apple product into their store to be diagnosed, looked at for whatever reason.

Whether you knew of it or not, that it has sustained water, wine, coffee, fizzy pop etc, liquid spill onto it at some point prior to your visit. Maybe a person you bought the machine from but didn't tell you etc.

Maybe the actual reason for your visit, hoping they wouldn't detect the liquid spill?

There are 'blots' of liquid spill paper markers dotted around the internals of a MacBook (Pro) which immediately tell an Apple technician upon opening the device. Liquid is present in the machine.

Based on that, they have the right to turn down the repair immediately.

However in this case, they replaced your screen under the Apple replacement scheme. Which is always good of Apple to do for free.

But they aren't accountable for what they found when they opened your laptop.

The way around it is to find a third party specialist repair shop who will fix your logic board for a fee.

I don't know where you're located, but here are two companies I've used before now and I'd highly reccommend them;

Block Image

https://imac-repairs.co.uk/main/index.as...

Block Image

https://www.egytec.co.uk

Last resort is sell the laptop as it is for 'spares repairs' and buy another working replacement one. Save yourself anymore headaches.

Apple won't give in or fully fix your machine, especially with liquid damage visible.

Regards

해당 답변은 도움이 되었습니까?

점수 0
댓글 달기

귀하의 답변을 추가하세요

Amy 님은 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 0

7일 전: 0

30일 전: 0

전체 시간: 78