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{A1706 / EMC 3071}—2017년 6월 출시, 이 MacBook Pro 13”는 Kaby Lake 프로세서 최대 3.5 GHz Core i7 및 Turbo Boost 최대 4.0 GHz 포함.

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Cursor jumping randomly when typing

I have a 2017 touch bar pro, and when I type, randomly, the cursor will end up in some other place while I'm typing. I'm guessing it has something to do with the massive trackpad. Sometimes the cursor just moves and I'll be typing in some other sentence, sometimes it highlights entire areas of text, and I'll type over those. I haven't seen anything online about this issue, but everyone I know who has this model complains about the same problem. I've already taken it in, and Apple replaced the entire key and trackpad set up, saying it was possibly dust under the keyboard, but that's not the fix. It started right out of the box. Anyone know of this problem and a potential fix? I've changed some of the haptic feedback settings, but... still nothing.

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I have this issue too. It's driving me crazy and wasting hours of correction time,. It seems to be a design fault,

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A friend thinks that the area next to the trackpad (to the left and right) is too sensitive; just resting your hand there, or even a gust of air can cause your cursor to disappear. You have to search for it and you find it's made a bunch of typos half way up your document, or deleted a whole chunk of text. Apple should recall these laptops and replace them for us. It's been like this right out of the box.

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could be several things, reset the PRAM....also check the cycles on the battery under system information/power if it's REALLY high like near 1000 it could be a bloated battery which pushes up on the trackpad and keyboard and causes this...also check the adjustment screw for the trackpad. Some can be adjusted VERY little but just enough (search here for this) But yes, it can be one of several things.....try these first....they're the easiest. If none of the above, you could open it and check the connection and make sure there's no corrosion or any moisture related anything on the plug in where the trackpad has it's connectors but if it's new and no liquid damage has ever occurred then this is prob not a cause but possible if it's even got wet too..... THESE options are more for older macs as yours is basically brand new. I'd go back to Apple with it. demand they replace or fix it again, especially if it's under applecare warranty. Tell them to type on it until it happens to them....it sounds like a bad trackpad to me, make sure they address the cables to and from the trackpad/keyboard too and not just the trackpad and keyboard themselves. I know there's a dust issue with some keyboard people have had but this is more for typing and not a jumpy trackpad..

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i had the same problem with the MAC from Sept. 2017--right out of the box. I stopped using it and went back to my 2012 MBP. . First the geniuses said it was jumping around b/c I was touching the huge track pad, then they said it was the jewelry, I took everything off. They then tried to tell me it was a problem with my apps or files were corrupted and so we reloaded everything from the original sources. Always MY fault. TOOK Forever wasted sooo much time. Also, couldn't read my WD drives for MAC; USB adapter not recognized; MAC replaced the trackpad, all connections, everything. nothing worked. Finally sent me a new MBP in May 2018, and the jumping around is still happening. and getting worse. In outlook, word, and websites, using chrome, safari, etc. I have no idea where the problem is, but we need to make more noise about this. I had a 2012 mac with a new 2 TB Solid State drive--and had no trouble. I unfortunately got liquid on the keyboard last December and it died, so this is my only Mac.

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I'm just an ordinary user of MBPs. I got my new one yesterday and I have the same problems, exactly the same problems as described above. And – I didn't want to believe it – the same problems that made me waste a lot of time by correcting texts in word, excel, etc. with my old MBP and made me finally giving up and buy a new one. This time, too, the cursor ends up in other places while typing. The cursor just marks parts of a sentence above and going on writing this par disappears of course. The reason cannot be the massive trackpad, my old one's was smaller. I guess this is a systemic default and I know I am not the only one with this problem, there's just nobody who makes this a relevant issue for apple. I do not know what to do now with my new MBP, I'm still discussing with my IT-provider.

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I'm experiencing the same issue with my MacBook Pro which is also straight out of the box. It's very frustrating when I'm writing essays at 3am in the morning and having to waste so much time moving the cursor back to where it is suppose to be, undoing and dragging what I've just written to where it is suppose to be! This is happening at least every 2 minutes over 3 days of full time writing. I hope Apple have a patch to fix this annoying problem.

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Let me know. when you got a good answer from Apple, it's really frustrating and it's my second MBP with the same problem!

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I had the same issue with my new MacBook . Drove me bonkers for months. Apple help solved it for me. Uncheck 'tap to click' in Preferences>Trackpad. PROBLEM SOLVED

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Same issue, it is not right and Apple needs to figue out a way to fix it!!

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Unchecking "Tap to Click" did NOT solve the problem for me. Anyone have other suggestions. Apple??????

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This honestly worked from above for me, and I was the original poster.

I had the same issue with my new MacBook . Drove me bonkers for months. Apple help solved it for me. Uncheck 'tap to click' in Preferences>Trackpad. PROBLEM SOLVED


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I just tried your tip and for the first time in nearly two years I was able to type without the curser flipping here and there. I am amazed and delighted. Hope this is really the key to getting rid of this most exasperating problem. A hundred thank yous!!!!

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Worked for me, too. Thanks for the tip!

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Mine was already unchecked, so this was not a solution for my cursor dancing.

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I have this issue too and thought maybe it was the way I was typing although it never happened on my previous macbook. I am eagerly awaiting an answer but I am going to take it in the the awesome place where I bought my macbook (used and refurbished). If they have a fix, I will post it here. Mine is a 13in 2011 running Sierra.

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Yes, I have this same problem, and Apple has done nothing, and will continue to do nothing. They don't want to admit they made a critical error on their hardware.

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Guess you're right!

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same problem.

Brand new macbookpro (Mojave 10.14.3 ; 15-inch 2018 ; 2.9 GHz, i9, 32 Go, etc… )

Jumping cursor.

No solution found yet.

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Same for me.

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This is also happening to me, took it in to apple and they blamed me. It’s a joke. Even as I typed this my macbook deleted text. It’s almost unusable and i get carpel tunnel trying to hold my palms over the ridiculous track pad. worst $3500 i’ve spent.

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UPDATE: So, this may work for some.1. Disable the track pad completely in setting (all the the check boxes.) 2. Make sure you uncheck tap to click. 3. Try like this for while, It fixed mine. 4. I've added minimal settings back to the track pad and it's working.

Text was deleting in browsers because of the positioning of of icons on the touch-bar. When I was typing in google my index finger would hover over the touch bar at the top deleting text.

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Apple finally admitted they have a problem and supposedly going to fix it for free within 4 years of purchase. Details here: https://apple.news/AhxYSPhwQQ7uKzAovTPhb...

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I have had the exact same issue and the cursor jumps mid typing and ALWAYS to the left and usually up two lines (unless only one line of text or in a text box) and throughout multiple applications. Only consistent feature is up and to the left and very frequently. I have kept a log and plan to submit it to Apple for a new unit. Keeping a log made it all the more obvious there is a HUGE issue here. For me it is NOT: trackpad (I have turned all gestures and tap to click off and happens with very focused typing with my palms elevated), NOT the keyboard (sent it in and they replaced it about three months ago - took two attempts they completely froze up my computer the first time), NOT grammarly (I do not have this), and not PRAM (I have reset and done all suggestions here). What good is a computer that I cannot type on? I am constantly interrupted and I type very fast and efficient. I used to have to “find” the cursor (where’s Waldo, right?), but now I know right where to find it: Always up two lines and to the left. I hope they take this serious and give me a new unit. I loaded this up and it cost me $6,000. Am I !#^&@@, YES! Right out of the box, this has been an issue.

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I've turned off everything in the Trackpad. I plugged in my old Mouse and it appears the cursor jumping may have stopped. How do I turn off the trackpad completely?

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I went into system preferences and unticked practically everything in Mouse and Trackpad although I kept mouse “right click” and “natural scroll direction”.

Seems to have worked for me - I never used the trackpad anyway as much prefer mouse.

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Definitely worked for me as have been typing normally since made the changes.

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does it move when youre not touching it?

i know on my laptop (not apple) my ouse moves around when i type but only cuz my hand grazes the pad it self.

on my laptop theres a Key combo that i can press to turn off the mousepad until im read to use it again. for mine its Fn f8 i think. maybe looking t osee if theres an option to do that?

good luck

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As far as I can tell, there is no way to turn off the trackpad. I did get a reply from a level 10 expert in the Apple forums, but... was of no help.

https://discussions.apple.com/message/33...

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I'm going to use a mouse and then disable the trackpad.. lp/Hopefully that will he

See if jump that last sentence. Only 1 week old.

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I have same problem and it drives me mad! I keep thinking I must be brushing my hand off trackpad

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Me too! Driving me CRAZY!

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same problem!

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Same here. Brand new machine. Most annoying. Apple products shouldn't be this defective.

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The only 'fix' remotely helpful to me is knowing that I'm not the only one with this issue.

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I have had macbook pros for some time. I retired my 2012 MacBook Pro when the trackpad quit after having NO PROBLEMS with it for years— and those years included pounds of crumbs and cups of coffee etc. I replaced it with the 2018 high end MacBook Pro version. The cursor problem happened immediately out of the box and ALWAYS happens. I may be typing an email and the cursor will jump back to messages or safari, etc. It seems the touchpad is too sensitive so anything brushing it will set it off. Couldn’t this be a relatively simple software fix? My husband told me it was an issue for people even before I bought it and experienced it, so Apple knows. Disappointing, as I have loved the MacBooks before this…

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I have the same issue right out of the box. I am trying to have it fixed under apple care, but its 2nd round now. At first they changed whole keyboard and touchpad, but problem still remained. Funny thing is, that my apple care expires in a month, and they said, if I bring in the laptop after that with the same issue (which they didn't fix) I would have to pay.

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It’s exactly the same with my new Macbook Pro. I loved the previous Macbook and it was just perfectly working. I had to give it up due to a graphics error. Now, I am extremely unhappy with the jumping cursor. I have informed Apple via phone twice about this error. They say, I should bring it to an Apple Store. I don’t think, however, that they can fix the problem. Plus, I cannot leave my Macbook somewhere for days or weeks, I am self employed.

My understanding of it is, that the trackpad is just too big and you move the cursor with your handballs, somehow. It especially happens, when I need the numbers or the upper keys, so I guess, my handballs leave the trackpad then, and this moves the cursor. If they could just adjust the software in a way that you have a chance to define the width of the trackpad sensitivity individually, I think this could fix the problem.

The other issue is, that keys (especially s and d) keep sticking and I have to use pressure air quite often. This is not acceptable for a device of this price.

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I got same issue. Wiped out complete Mac and did a clean install of Mojave OS. Worked well for a day now back to same issue. All of sudden it selects complete text and start overwriting or sometimes cursor move to random part of the paragraph. This is driving me mad.

One thing I have noticed. If I open terminal application and type in anything it works perfect.

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Keep it simple. Try turning off almost all of the gestures etc on the track pad options; most of them are not that useful and/or difficult to remember.

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My trackpad was acting that way. I turned off my computer and cleaned my trackpad with a wet wipe very carefully then used a paper towel to wipe away the moisture and lo and behold it worked. Over time the grime and dust from our fingers accumulate on the trackpad that’s my humble conclusion!

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Thanks, but it’s a brand new machine. Trackpad isn’t dirty. There’s more to it than that.

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I had this problem, however it was happening to me when using Safari typing into a text box. Turned out to be the Grammarly premium plugin, I disabled and re-enabled the spell checking and it stopped jumping back.

15” MBP 2018 with Touch Bar.

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What helped: I turned off the trackpad, so the trackpad does not work when there’s a mouse connected with the MBP; it only works without a mouse connected – of course with the jumping cursor «joke». Without the trackpad the error does not appear anymore. But of course you have get used to work without trackpad. Anyway, it’s better than a jumping cursor (or a new MBP may be with the same problem …)

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Unclicking “tap to click” seems to work for me, too.

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Update: unblocking "tap to click" solved the problem!

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I’m glad unclicking “tap to click” works for some, but it has no effect for me. I think it’s simply a matter of keeping my palms off of the trackpad; if I touch it while typing, the cursor jumps all over the screen, with various forms of unsettling results. It’s most annoying having to keep my hands lifted up off the computer. Not sure if it’s helping with my carpal tunnel either.

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The problem is that when you are typing, you accidentally tap the trackpad very lightly which is registered as a tap on the mac trackpad.

There is a solution though. You can turn off the tap to click feature in :

System Preferences > Trackpad > Tap to click

but there is a downside, which is obvious, now you have to start clicking in the trackpad instead of being able to just tap which is annoying. Just a note from me, I got used to it pretty quickly.

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Still working after I made these changes some time ago.

———————-

I went into system preferences and unticked practically everything in Mouse and Trackpad although I kept mouse “right click” and “natural scroll direction”.

Seems to have worked for me - I never used the trackpad anyway as much prefer mouse.

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Oh... You mean it's happening because I'm using my track pad in lieu of my mouse.

Ok.. I'll try this fix. But seems wrong. I bought THIS Mac for what it has to offer. Isn't it wrong that we have to MacGyver it to get it to do something ..

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The problem of jumping cursor even after the enabling Tap to click is your adapter.

Check whether your home has earthing.

This happens when the adapter can’t regulate the charge

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I’ve had the jumping insertion point problem, too. It’s not really the cursor, because the cursor stays were you leave it and the typing insertion point jumps around. I bought a refurbished 12-inch MacBook in April 2019. The problem began a few weeks afterward. I took it to the local Apple Store and the keyboard, top case and battery were replaced. Got it home and the problem recurred. Sent it to the repair station in Texas; got it back. Same. Sent it in a third time; got it back. Same. I tussled with a senior customer service rep and a senior tech support tech and they finally agreed to replace the 12” MacBook with a new one. Guess what? The new one had the jumping insertion point, too. Brand new; nothing on it. So, I call again and the rep said he’ll send me a replacement; this time a MacBook Air, as the 12” MacBook has been discontinued.

So, here I am typing on my brand new MacBook Air and guess what? The insertion point is jumping. So, back to the internet for more reserch and here I am, on this board. Some where in an earliet post, a user found releif by disabling all the track pad jestures, eveything. So, I’m trying that now, as I type this and sure enough, with all the bells and whistles turned off the insertion point follows every character that I type, just as it does on a Mac with a regular keyboard. I do have Touch to Click turned on and the “Click” set to Light. But, so far, excellent.

I sent my Apple Customer Service rep the link to this thread, and a brief note aobut my experience, with gestures turned off. This is not a problem uniqe to me, not in the least. He wants me to talk to engineering and help get this resolved. Clearly, it’s a problem and probably requires a lot of re-engineering to fix. Let’s hope they do it.

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I have the same problem but I’m on an iMac. Trackpad is well off to the side, impossible to hit. Random jump backs a word or so to the left, or up one or two lines.

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I also have an iMac. The cursor jumps occasionally on it, but much less often than on my new MacBook Pro. It also jumped occasionally on my old MacBook. It is constantly jumping on this new MacBook. There should be some correctable reason for this. i have been very conscious not to accidentally touch the trackpad, yet it still skips.

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I never had the problem with old MacBooks or PowerBooks; not until my most recent purchase. I thought it was unique to newer models.

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