1 I need pc help
So I’m trying to factory reset my hp laptop whilst doing so to do a hard reset to wipe back to factory it gets up to 88% complete doesn’t go any higher and says “there was a problem resetting your PC. No changes were made.” Help I want to factory reset my computer
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2 
What is your laptop model number?
Aiden 의
Model number is 5-r011dx
chris 의
What OS do you want on it? 8 or 10?
Aiden 의
Preferably 10
chris 의
do you have a spare flash drive?
Aiden 의
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