No. Apple won’t fix this anymore for free or exchange the phone at no cost to you. I tried that. They will try to sell you a refurbished iPhone of the same model you brought into the store to fix/wonder about re-calls. The refurb will cost around $350 (that was back in July/August). They know that most people will opt for a newer phone and sell the non-working one back to Apple for a discount towards the new unit. The recall which happened a while ago was done quietly. Apple never admits any wrongdoing but “quietly” recalls and fixes some issues. I had to sell my iPhone 7 Plus back to Apple at a loss (it was the most sensible solution while I was still in the Apple game) and get a the new XR which is hopelessly sad in terms of screen quality and button layout and ease of hitting them while operating the phone (turns the screen off when I don’t want that to happen, evokes Siri, etc). I was still “paying” the iPhone 7 Plus off when this issued happened to my phone (I was paying the phone slowly, interest free — I still had a few more months until it was all paid off). The iPhone 8 or the very latest, better performing (better than the XR) phones were crazy expensive so I bought a lesser quality phone that what my iPhone 7 Plus was. A regressive “upgrade” or a downgrade because this is what we have to put up with in this country, dealing with companies like Apple! It’s a shame!
My current iPhone is my last phone I will ever buy from Apple! Unless they come up with some insane change and they start blowing my mind again (not holding my breath!) with some amazing products, I am not staying in this game anymore! I see this company regressing or at best, stagnating but absolutely NOT progressing in the right direction. The atrocity of this new CEO is an abysmal match for what Apple once used to be as a company and a testament to where the company is heading! I am shocked this moron is still leading Apple. Shocked! The continued financial success of Apple (which seems the only thing that matters!) has only been perpetuated on the momentum of what Steve pushed his company to become — a behemoth of success based on quality products and outstanding customer support and satisfaction. They sit on a mountain of cash so even if business is not going well , the losses are insignificant and thus, the !&&* with “how its customers are treated or what they have to say re issues like this and many others like it, in the recent years!”.
The Android platform is superb these days! Lots of choices and priced affordably! Apple is no longer the only “player” in this phone business and you know, since no one in this company seems to give a %#*@ starting with the top management, I don’t see much change for the near future. Jony Ive’s departure (the guy could only take so much!), pretty much sealed the deal as the company is obviously taking a whole new direction!
The !&&* with them! I’m not going along for another iPhone ride!