We have a Sony 4KUHD Upscale Blu-ray disk/DVD player with wireless LAN built in, Model BDP-6500. DVDs have started jumping and/or freezing. We can't fast forward past or return to the start. Do we have to replace it, or is some kind of repair possible?
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When the jumping and freezing occurs, does it sound mechanical? If so, the drive or more likely the laser is going bad. If not, a firmware update could do the trick. Im not sure what firmware you are on, but there is a new one available as of 2/22/18. I would link it here, but Im not sure if that is allowed. Google your model number with the word firmware and it should be one of the first few results.
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