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Western Digital My Passport Drive. USB 3.0 Portable External Hard Drive.

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One Partition Not Working

I have a 1TB WD Passport that I use on my Macs, both laptop and desktop. It's worked perfectly for years. I recently updated my laptop to High Sierra and all of a sudden my external hard drive would not mount at all.

I then checked if it would show up on my desktop since it was still running Mountain Lion, which it did just fine. The next day I tried accessing my files again and could no longer view them on the desktop. My external HD is partitioned so that one part is for storage and the other is a boot up disc. The boot up disc is currently the only part that will mount and show anything. The storage section is apparently corrupted somehow.

I tried Disk Utility, free data recovery software and even shelled out $130 for Diskwarrior to no avail. When plugged in, the external HD will run (meaning I can feel it spinning and the light is on) but the storage part of the partition will not show up :( I don't know what else to do, but I feel like there's gotta be something. Apple's Disk Utility shows that there is 900+ GB of data on that partition but I just can't find a way to access it.

Any help, direction/guidance would be deeply appreciated. Thanks!

Update (07/20/2018)

I tried opening it in Windows, but it's formatted for Mac so I don't think it was able to do anything unless I reformatted it.

I did however find an application called Stellar Phoenix Mac Data Recovery which is free to download. When I let is scan my hard drive, it actually found my files, listed the folders and file names and everything. It cost $99, but I'm currently recovering at least 99% of my data. I wish I would have tried this first and saved some money!!!! But at least I'm getting my data back.

Thanks for your response. Hopefully this helps someone else.

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That's weird. I'm not sure what hard drive diagnostic software apple provide or are available for apple products, however there is a built in tool with Windows (that is if you have a Windows machine to hand). If you do then great, open up the 'Run' window by pressing the Windows icon + R or also by typing 'Run' in the search bar. Type in 'diskmgmt.msc' and press enter. It will bring you to a list of drives and a table looking GUI.

Block Image

Right click your drive partition and then click 'properties'.

Block Image

From there, click the 'tools' tab and then where it says 'error checking', click 'check'.

Block Image

This should check your drive's partition for any errors and hopefully fix them so that you can access your data.

However, if you do not have a Windows PC or Laptop to hand then you can try visiting this website.

If your hard drive partition has errors then I myself could not tell you what you could do further. If your drive partition is checked and gets repaired then that's great! Good luck.

-Also, it helps to de-fragment your drive every now and then to prolong it's life and increase read / write speeds.

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