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The pop up flash of the Nikon D 5200 is stuck up and would not open even on pressing various buttons or changing various settings. An external flash when mounted on the flash shoe works well though
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See if either of these fits your issue:
Flash won’t click down
https://www.youtube.com/watch?v=e39dk_D9...
Flash won’t pop up
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Not totally sure what's causing that, but I’ve heard it can sometimes be a mechanical issue with the pop-up flash spring or latch. Since your external flash works fine, at least you’ve got a solid backup. Still, if you rely on the pop-up, it might be worth getting it checked out by a camera technician — just to be safe.
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