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Repair guides, troubleshooting information, and service help for refrigerators manufactured by General Electric (GE).

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Freeze is not cold enough unless set on the highest setting. (9)

My GE Profile side by side model TFX25PPBAWW is not getting cold enough unless I have it set to “9”.

I have vacuumed the coil under the unit and also cleaned out the compressor compartment in back. The fan by the compressor moves freely but I have not checked resistance yet. What should I get for a reading, closed or is there a ohm reading I should get if it is good?

I have also removed the back panel in the freezer and the coils were completely clear of dust and frost, as I had turned the setting back to 6/7. I then increased the the setting to 9 and within 15 minutes the temperature rose and frost developed on the coils. Additionally the fan behind the ice maker is/was running when I checked it.

I am thinking there must be a thermostat or temperature control I should be looking at as my problem, is this correct. Can I check these and what resistance should I get?

I have ordered a freezer thermometer but haven’t received it yet so if you need temperatures I will have to get them to you a later response.

thanks

jeff b

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Cause 1

Condenser Fan Motor

The condenser fan motor draws air though the condenser coils and over the compressor. If the condenser fan motor is not working properly, the refrigerator won’t cool properly. To determine if the fan motor is defective, first check the fan blade for obstructions. Next, try turning the fan motor blade by hand. If the blade does not spin freely, replace the condenser fan motor. If no obstructions are present and the fan blade spins freely, use a multimeter to test the fan motor for continuity. If the condenser fan motor does not have continuity, replace it.

Cause 2

Evaporator Fan Motor

The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. If this occurs, the freezer may still get cold, while the refrigerator will not get cold. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan blade does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor.

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