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Why is my touch screen not working?

This is for a Nokia 6.1

My touchscreen no longer works. Zero response. It suddenly stopped working last week for no apparent reason. I was at work sitting at my desk, the phone was sitting in my pocket all day. The phone was working in the morning and in the afternoon it stopped responding.

Display, buttons and fingerprint sensor all work. I dropped the phone once from desk height a couple of months ago but have had zero problems until last week.

  • Removing the screen protector did not fix the issue; although, I didn’t clean the screen and do thorough testing I’m not sure why it’d make a difference.
  • Factory reset did not solve the issue.
  • Removing the SD card, which doesn't have any problems from testing it, did not solve anything either.

It’s probably a physical defect, right? Maybe a loose cable in the best case scenario?

On one hand, I’m not sure if it’s worth buying a heat gun, replacement screen, etc. to fix a $250 phone. On the other hand, it’s only been 7 months. Pretty upset. Anyone know if this is a common issue? Is it the price range? The manufacturer?

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My Nokia 6.1 screen was cracked so I replaced the digitizer/ screen and when I tested it the new display worked perfectly. When I glued it the display backlight lit up but no characters appeared. I checked both connectors & couldn't find any bent pins. I ordered another digitizer/screen and same thing. The backlight comes on but no characters appear. The phone seems to work fine just not the display.

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The likely answer is that there is a loose/damaged connection from the drop. This phone is quite difficult to get open but by using heat, a razor/jimmy, a suction cup (optional) and a screwdriver you can check that touchscreen connection.

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You must not have read the question. How could I change the display without opening the phone. I suspect the video chip but don't know enough to find or test it.

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