iPhone 6S Restore Unknown Error (10) after trying to update to iOS 13

Question

iPhone 6s

2015년 9월 25일 출시. Model A1688/A1633. 수리는 이전 모델과 유사하며 스크류 드라이버 및 비집는 도구가 필요합니다. GSM 또는 CDMA / 6, 64, 또는 128GB / 은색, 금색, 스페이스 그레이 및 로즈 골드로 제공하였습니다.

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juanse1493 @juanse1493

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iPhone 6S Restore Unknown Error (10) after trying to update to iOS 13

Hello everyone,

My iPhone is stuck on restore.

I backed it up to update it to iOS 13. Then I unplugged it and plugged again to my Macbook Pro (High Sierra), it was normally recognized. I tried to update the software, but nothing happened after I pressed "Update". Therefore, I forced it into recovery mode (Home + ON/OFF button). It worked, then at the beginning of the iOS installation an error suddenly appears in iTunes:

'The iPhone "iPhone" could not be restored. An unknown error occurred (10).'

iTunes is updated. Lighting cable is original. iPhone has been used for a year, never suffered a damage before.

Tried forcing recovery mode out through TinyUmbrella but nothing happens:

Also tried DFU mode but happens the same.

Any help would be valuable.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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This issue has something to do with a minor software update specifically for the iPhone. We have two computers at work and one of them prompted a download and install of an "iPhone Software Update for Mac OS" when iTunes was opened. It was a small pop up window, I regret not taking a screenshot of it. After the install we had no issues. The secondary iMac did not prompt us for the download and we cannot update or restore any iPhone to iOS 13. Source: iPhone, iPad & Mac repair store.

Matt 의 2019년 9월 26일

I would recommend you reset the phone back to factory settings then try the update again.

Heather Barnes 의 2019년 9월 26일

The phone can't be restored to factory settings because it's in restore mode. I can't use it for anything else. Tried DFU and Tinyumbrella to force it out restore mode but didn't work.

juanse1493 의 2019년 9월 26일

I have the same issue right now you have any luck @juanse1493 ?

Avery C 의 2020년 1월 23일

I'm having the same issue did you ever find out what was the problem

Rick 의 2020년 2월 12일

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선택된 답변

juanse1493 @juanse1493

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게시일: 2019년 9월 27일

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Okay, so I managed to fix it.

It was the flex that goes from the charging port to the main board. It was making short. Perhaps for using a not Apple charger, who knows….

Luckily, it didn’t burn the baseband or other components.

Thanks to those who tried to help!

해당 답변은 도움이 되었습니까?

예 아니요

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댓글 6개:

Hey what did you mean by A flex from the charging port to mainboard? I’m having the same issue and I want to fix it please help thank you

bookdjvirus 의 2019년 10월 3일

I was having this issue, turns out the phone I was trying to restore didn’t have a SIM card.

I then put a sim card in and tried again and it’s restored and working perfect :)

Maddy 의 2019년 10월 10일

my fix for this was just to use another charging cord ... and bingo! no more problem. Vijay

vjhundle 의 2019년 12월 18일

Same here. I used a different cable and it worked. (restoring an iPhone 6S on macOS high sierra 10.13.6)

esb 의 2020년 7월 26일

@bookdjvirus Sorry, I just read this. The flex is the bus between the battery and the main board.

juanse1493 의 2020년 10월 29일

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This issue has something to do with a minor software update specifically for the iPhone. We have two computers at work and one of them prompted a download and install of an "iPhone Software Update for Mac OS" when iTunes was opened. It was a small pop up window, I regret not taking a screenshot of it. After the install we had no issues. The secondary iMac did not prompt us for the download and we cannot update or restore any iPhone to iOS 13. Source: iPhone, iPad & Mac repair store. — Matt
I would recommend you reset the phone back to factory settings then try the update again. — Heather Barnes
The phone can't be restored to factory settings because it's in restore mode. I can't use it for anything else. Tried DFU and Tinyumbrella to force it out restore mode but didn't work. — juanse1493
I have the same issue right now you have any luck @juanse1493 ? — Avery C
I'm having the same issue did you ever find out what was the problem — Rick
Hey what did you mean by A flex from the charging port to mainboard? I’m having the same issue and I want to fix it please help thank you — bookdjvirus
I was having this issue, turns out the phone I was trying to restore didn’t have a SIM card.

I then put a sim card in and tried again and it’s restored and working perfect :) — Maddy
my fix for this was just to use another charging cord ... and bingo! no more problem. Vijay — vjhundle
Same here. I used a different cable and it worked. (restoring an iPhone 6S on macOS high sierra 10.13.6) — esb
@bookdjvirus Sorry, I just read this. The flex is the bus between the battery and the main board. — juanse1493

Viktorhammer @viktorhammer 평판: 1 · Answer 1 · 2019-09-26T11:26:37-07:00

Viktorhammer @viktorhammer

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게시일: 2019년 9월 26일

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Is doing the same to me right now, so, I changed and I tried not to restore but only to update. When I choose update the Mac told me that it was impossible and I need to restore it, so I tried one more time and it was working. I have my new iOS 13.1 now in my iPhone .

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댓글 1개:

Thanks. I tried several times to restore or update but none of this options work. When trying to update iTunes forces it to 'restore and update'. After extracting the software and the progress bar in the iPhone starts, the error message appears "'The iPhone "iPhone" could not be restored. An unknown error occurred (10).'"

So it's been impossible...

juanse1493 의 2019년 9월 26일

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Nick White @nickwhite12345 평판: 1 · Answer 2 · 2019-10-25T10:19:37-07:00

Nick White @nickwhite12345

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게시일: 2019년 10월 25일

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I was trying a DFU restore as a last resort after my SE kept restarting and have been rewarded with this error. My Mac Mini is not up to date but will Ben upgraded to Catalina. Am I looking at two separate issues or something more sinister with the phone?

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Todd Shriner @toddshriner 평판: 1 · Answer 3 · 2020-10-14T12:24:12-07:00

Todd Shriner @toddshriner

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게시일: 2020년 10월 14일

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Following “Sales” 9/26/2019 comment. The restore and update was failing with Error (10) once the restore was canceled and the update was selected, iTunes prompted with a needed software update. Installed the update and was able to restore and update.

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