주요 콘텐츠로 건너뛰기

Samsung Galaxy S9은 모델 번호: SM-G960XU로 식별됩니다. 2018년 3월에 출시된 9세대 Samsung Galaxy Series 입니다. 색상은 라일락 퍼플, 미드나잇 블랙 및 코랄 블루가 있습니다.

105 질문 전체 보기

Why is my Galaxy s9 shutting down/rebooting randomly?

My Galaxy s9 keeps rebooting and I already tried putting it in safe mode to see if it was an app and it still rebooted, and I factory restore the home and it still reboots and now it also will shut down and won’t turn back on until you press the power button, the phone was fully charged

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 1
의견 추가하세요

답변 4개

선택된 해법

If you’re having a similar problem go to your settings and turn off the fingerprint scanner, for some reason using your fingerprint scanner to unlock the phone causes the phone randomly reboot

해당 답변은 도움이 되었습니까?

점수 3

댓글:

Yo bro... thank you so much. I shut off the finger sensors, and it hasn't rebooted or shut off randomly.. just want people to know that this works if nothing else didnt..

You sir are awesome. Made an account just to comment this haha. The random shut downs were driving me nuts

This saved my phone. My phone was restarting over and over after a required software update a few days ago. I tried and everything, including a factory reset, but it didn't stop. After seeing this post I turned off the fingerprint scanner and it's back to normal. Thank you so much!

My phone totally death just because of this after an update.Had sen t for repair for replacing power ic and charging ic cost a lot of money (RM).After repair now the phone suddenly turned off by itself n rebooting again randomly.Try to perform this step I will see the progress for few days. I was wondering this problem occured because of a firmware update or other technical issue.

Another grateful "customer". I turned off the fingerprint scanner and the constant rebooting seems to have stopped. Thank you so much!

의견 추가하세요

When its connected to power doses the phone stay on? If so than probably a battery issue. Replace battery

해당 답변은 도움이 되었습니까?

점수 0

댓글:

I figured it out, it was the fingerprint scanner for some reason having the fingerprint scanner on will cause the phone to reboot

의견 추가하세요

This solution didn’t work for me. Any other suggestions. I troubleshot all the way through factory reset. But still having the issue.

해당 답변은 도움이 되었습니까?

점수 0

댓글:

My phone turns off by itself and tries to restart at least ten times before actually restarting. It does this at least ten times daily. I've tried everything possible even factory reset and nothing works. Bought my phone brand new on eBay in September. But can't get exchange or refund because its over the warranty period.

Im having the same exact problem with my Samsung galaxy S9. Bought off ebay about 6 months ago. Was supposed to be new. Think i paid 350. It updated 2 days ago and ever since has been shutting down all through the day. Its making me crazy. I have to turn it on when i notice its turned itself off.

Frustrating.

의견 추가하세요

I simply can’t use the screen while it opens again, and then the screen freezes completely to turn off again. FWI, little rainbow light on the top left corner when its reboots! It’s been doing this for an hour now…

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

귀하의 답변을 추가하십시오

Luis Aleman 가/이 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 5

7일 전: 30

30일 전: 168

전체 시간: 5,213