Video Tape Plays for a few seconds but take up spindle is not turning

Hi, I have a SONY SLV-D985P DVD and VCR VHS Combo Player  which has as issue with the take up spindle. It does move slightly but then stops and doesn’t take up the tape so it ceases playing. I have attached an image below of the take-up spindle and a video of what is happening - any advice would be appreciated new to this forum. Even pointing in the direction of a service manual or something for the unit would be appreciated