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LG G Pad X 8.0 was released in June 2016 for T-Mobile's network under model number v521. This tablet is 8.0 inches featuring an octa-core.

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WiFi indicates good network speed but can't connect to internet.

My LG G Pad X 8.0 v571 tablet has been working great until a week ago. WiFi connection network speeds for both 2.4 and 5GHz are excellent but suddenly I can not connect to the internet. I have tried both Firefox and Google browsers both fail to connect. Not able to access Google Play Store or any of my three different email accounts, or podcasts. Any ideas how to address this?

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Hi @wyllyw,

Some things to try to resolve the problem.

a). Wipe the cache partition and check if you can connect to the internet.

b). Start the tablet in safe mode and check if you can access the internet OK. If you can then a downloaded app is the cause of the problem. You will need to uninstall each downloaded app, one by one and test the tablet in normal mode between each uninstall to check if it now works OK. When it does then the last downloaded app that was uninstalled is the culprit.

c). Try a factory reset.

Be aware that a factory reset will erase all your data and downloaded apps. It will restore the tablet to its factory default condition (or last system updated condition). If you decide to try this backup the tablet to a computer, before performing the reset. Also you may need to remember your Google User ID and password to get back into the tablet once it has been reset, otherwise you may be locked out of the tablet

Once you have backed up the tablet using the tablet’s backup feature, after ensuring that the battery is fully charged, reset the tablet using the tablet’s factory restore feature.

Once the tablet has been reset back to default, test if it works OK and that you can connect to the internet OK.

If it now works OK, using the backup that you made earlier, restore the tablet using the tablet’s restore feature.

Once it has been restored to what it was, check that it still works OK. If it does then the reset has resolved the problem

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Hi Jayeff,

Sorry for my delay in responding to your reply. Thank you very much for your for your suggestions and information to help me with my problem! Oddly enough, I have been quite busy and have not had the time to become actively involved with following your ideas. Several days ago, for some reason, I decided to open my LG G Pad x 8.0 v521 tablet again to discover that it was once again fully functioning. I have saved your suggestions for future reference. Thanks again for your time and support, much appreciated.

@wyllyw

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