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Released November 2016, the PS4 Pro features upgraded hardware for 4K gaming and improved PSVR performance.

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Freezing issues in both in and out of game

Hi, I just set up my PS4 yesterday and having a lot of problems since from the start in menu and in game.

Error codes that have been seen: CE-32899-1, NP-31730-4, CE-33380-7, CE-36329-3

Everything that I have noticed:

-when in game the game keeps freezing (happens in every game tried so far) sound continues playing but image freezes. Happens every few seconds. This even happens in menu.

  • Very long load options in game and in menu
  • during little big planet 3 the game crashes with it being stuck on a word and keeps repeating it

these issues have rendered it pretty much impossible to have fun playing on it. Any help is appreciated.

what I have tried so far:

  • powered off and un plugged the power for a few minutes
  • tried to reboot it also
  • results from doing this was the error code of CE-36329-3. Before that The screen also went black for a few minutes after failing to load the full menu and being frozen on menu
  • now tried to initialise it and start from scratch but so far it doesn’t seem to have fix the problems

any ideas of what else I could try?

for context was bought off eBay second hand as a Christmas present for me and was described in great condition, the console itself has a receipt of being bought in early 2019

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With this console you likely have one of a few issues

  1. Needs thermal paste on APU to prevent overheating
  2. Failing APU
  3. Overheating issue overall

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Thank you for your response. We have powered it off but can’t get it back on and stuck in a loop of system storage status checking. Does this indicate a failing APU or hard drive do you think?

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Noah 님은 대단히 고마워 할 것입니다.
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