The ring doorbell detects motion but does not notify unless at door.

Question

Ring Doorbell 2

Repair information for the Ring Doorbell 2, which is the predecessor of the original Ring doorbell. Released in 2017. Model number: 8VR1S7-0EN0/88-0201-NC-USA.

10 질문 전체 보기

vharrisonucf @vharrisonucf

평판: 1

게시일: 2021년 7월 29일

옵션

The ring doorbell detects motion but does not notify unless at door.

Hi, my husband and I have had issues with three ring doorbells ( 2 wired doorbell and one ring pro 2) detecting motion at a distance but not alerting of motion unless someone is right at the door. We have contacted customer service but they have been unable to help. Looking to see if anyone has input.

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

예 아니요

점수 0

댓글 달기

답변 1개

Harry @legrandtech 평판: 1 1 · Answer 1 · 2022-12-09T01:26:10-07:00

I know this question is old but I'll answer it in case anyone else has problems.

Try power cycling your modem, also check your RSSI or Received Signal Strength Indicator (a measurement of the signal strength received from your WiFi Router at the Doorbell), it should not be higher than -69.

To get to see the RSSI from the Dashboard tap on the gear on the top right of the doorbell screenshot. You will get to a menu with tiles at the bottom. Tap on the Device Health tile and make sure the RSSI is below -69 to make sure you have a good WiFi signal to your Doorbell.

If that doesn't work make sure to use the motion wizard by tapping on the motion settings tile and then the wand on the top right hand side of the motion settings. Choose I'm missing events I want to see and that should get you going in the right direction.

Ring Doorbell 2

The ring doorbell detects motion but does not notify unless at door.

답변 1개

귀하의 답변을 추가하세요