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Controller Won’t Connect to Charging Dock

I have a separate charging dock for controllers and mine will not click in. You have to press it down to lock it in so it will charge, but mine won’t stay down and therefore won’t charge. Can’t find any similar issues online, so my wording might just be bad.

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Could you send a picture of the charging dock and the controller in the charging dock?

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@nytryder26 [image|2574363]

[image|2574364]

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Its just words no pictures

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