Surface type cover not powering on and connecting to the computer

Question

Microsoft Surface Pro 7+

Repair guides for the business model of the seventh generation of Microsoft's Surface Pro. The Surface Pro 7+ was debuted for consumers on September 22, 2021.

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Nick P @np_f1_2021

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게시일: 2022년 3월 4일

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Surface type cover not powering on and connecting to the computer

So…I currently use a surface pro 7+ for everyday and all of a sudden my keyboard stopped working (For context here’s a few things that are normal):

Surface turns on
Surface reaches login screen
Surface logs in and is on home screen
Surface is in UEFI bios
Surface is in Advanced startup options.

In none of these scenarios does the keyboard work. No lights are on. No signs of life. However after a reset of windows it does work but then small things do trigger it to stop working again.

I have tried literally everything from cleaning the contacts to even (repeatedly) turn on and off the type cover port in the UEFI bios with absolutely 0 luck at all.

Pls help as this is a machine used on an everyday basis.

Thanks.

So, after going back and forth with Microsoft, the only solution they had was to send me a new keyboard, which now works fine.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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N.Jaini @njaini

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Plugin the external keyboard to check whether the fault is in the keyboard or something else. As you said after windows reset it works, which means there might be some software glitch. Try to update or restore the updated driver for the keyboard. Sometimes keyboard gets turned off from bios too. You should also check from there.

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Unfortunately I did try all of those and none of it worked. It happens at random and the only real way to fix it is to reset the whole device

Nick P 의 2022년 3월 4일

@np_f1_2021 It might possible there is some virus that stops or turn it off. It happened to me a long time before. After reset doesn't open any drive. First Install and scan the whole PC with a good Antivirus.

N.Jaini 의 2022년 3월 4일

Funny thing is it happens when the following occurs (so far):

A monitor is connected (my personal one is a Dell S2722QC type c monitor)

My specific wireless keyboard (Mx keys mini for Mac because I also use a Mac and bought the keyboard without windows pc in mind lol) is connected

And probably more to come

Nick P 의 2022년 3월 4일

And then it never returns until the pc is reset

Nick P 의 2022년 3월 4일

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Unfortunately I did try all of those and none of it worked. It happens at random and the only real way to fix it is to reset the whole device — Nick P
@np_f1_2021 It might possible there is some virus that stops or turn it off. It happened to me a long time before. After reset doesn't open any drive. First Install and scan the whole PC with a good Antivirus. — N.Jaini
Funny thing is it happens when the following occurs (so far):

A monitor is connected (my personal one is a Dell S2722QC type c monitor)

My specific wireless keyboard (Mx keys mini for Mac because I also use a Mac and bought the keyboard without windows pc in mind lol) is connected

And probably more to come — Nick P