Stuck on connect dual shock controller and press ps button screen

I tried 7 cables, the last one worked, save time and just order the correct cable, search ps4 controller charger cable, you’ll save yourself a lot of time and hassle!

i got it to work this way, put it on recovery mode by pressing the power button wait for 2 beeps, then once you see the "please insert the cable screen" unplug the power cable from the back of the ps4 then once your power it on again it should boot back to recovery mode now try to press the ps button again it should work guys

hey,I had the same problem the solution is the cable trust me its the cable its not the ps4 or the controller.go buy new ps4 cable or high quailty wire .

The tips on this article may help you resolve this issue.

I don't know if have the same problem or mine is more rare but whenever I connect any controller its shows a little menu saying device not supported ive bought 3 controllers and I've tried 3 cables so what could the problem be because I've tried messaging those guys on tiktok but they don't answer at all

Yep, I am having the same problem. I do think the left USB port is bad, as only certain cables work in it, and a thumb drive I have the boot up software on lights up on the right one, but not the left one. I'm curious what PS4 people are using. I have the Star Wars special edition with the Vader logo on it. I've tried like 10 different cables, 10 different controllers. They all will show the orange soft glow light, and when I push the PS button, it blinks white, goes dark, and then eventually goes orange again. I've unplugged it, restarted, tried the two beeps start up. I've plugged the cords and controllers into other PS4s that work, and they work. It's gotta be the USB ports. That's all I can think of. And if it is, what can you do about it?

I'm going to update this post. People don't seem to understand, it is not the same issue as you with your &&^&^$^ wire has nothing to do with the wire. Not a *!&*^#% thing. &&^& off what the &&^&^$^ wire. It's not the &&^&^$^ wire.

Buy a new controller.

If you read my posts I had some major issues with the connect controller screen. Turned out to just be the cord. I had about 6 laying around and only 1 worked.

I blew my PlayStation out really good all around and now it works

Still no working fixes available it's not the wire it's not the controller the Bluetooth chip was replaced so it's not that, the wifi antennas we're replaced that wasn't it, bought a third party device which allows controllers to connect as in wires connection but through the Bluetooth of the USB device will connect to safe boot through the device as it were wired into the console, but still won't allow me to get passed the press the PS button during startup and the console is reformatted so there's no getting past the set up screen without connecting the controller hopefully this helps people understand it's not a simple issue you'd of ran into before, it's a very weird and should of been fixed with everything tried to it. Except its not reformating changing hard drives everything you can think we've tried it, brand new OEM Controllers with brand new OEM wires not for charging for pairing.. all these little fixes are not what are issue is. Thanks for the help, but if your just going to suggest the same things over and over, maybe you should actually read the post and the comments, cause having hopes when I get an email from ifixit having someone comment and it's the same thing as your wire is meant for charging, is honestly insulting at this point with how much some of us have spend on a single console worth less than what we paid trying to solve it's issue.

It's a bad left or #1 USB port. Mines bad and can't connect controller after reset to default settings. I know my port is bad it hasn't worked for a long time. Just didn't realize Sony was simple minded enough to only allow the 1 port to start sequence after reset. #2 USB works great just system won't recognize it. So frustrating!

I’m having the same issue. Screen says, "Connect the DUALSHOCK 4 using the USB cable and then press the PS button." I’m using the original cables and they work on my friends PS4, so they are ok. If i boot in Safe Mode i still get the same screen message but with SAFE MODE in the top left. I can’t get past it no matter what i try. I have replaced the HDD but still everything is the same.

is there a way to buypass this screen ?

I used a cheap ps4 wired controller from amazon and it worked then reconnected the wireless controller once the ps4 was on and that works for me as its happened a few times

In case anyone hasn’t figured it out.power down the ps4 and restart it with the cable and controller already plugged in. Should work

tried all relevant comments and still cant get from the screen

I've tried ALL the above to get past the blue screen–Proper data cable, wired controller. Safe mode. Keyboards & mouse. Plugs in, plugs out. Turn off, Turn on. Plus all the wait, wait, waits in between.

Any new ideas??? or

How do I determine a firmware issue if NOTHING can direct me past the blue screen???

An error occurs as shown in the link above. I tested several pads and several cables, but in the end I couldn't solve it. It seems that the USB port on the main unit is broken. Is the motherboard broken?