기기를 수리하세요 커뮤니티 상점

The Officejet is HP's line of office inkjet printers.

357 질문 전체 보기

옵션

HP 8610: One or more cartridges appear to be damage!

Hi, I turn it on, it complains about a damaged cartridge, so I open the front door to replace.

When I open the door, the carriage does NOT move, and the error message now says to close the door to print.

 

I close the door, and the original damaged cartridge error message returns.

I read some article that says you should downgrade you r firmware and I tried to go service menu by 4 taps on back icon on left side of screen, but I can't get to any service menu, and I have tried unplugging, waiting and plugging back in, and I have tried forcefully moving the cartridge, but nothing works.

Anyone has any experience about this error?

Thanks,

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

예 아니요
점수 1
댓글 달기

답변 1개

필터:
가장 유용함 가장 최근 가장 오래된

옵션

well, have you tried replacing the cartridge?

해당 답변은 도움이 되었습니까?

예 아니요
점수 0

댓글 8개:

Yes, is there any way that I access to service menu when my printer has error?

의

let me check

의

if you open it then you can see a wire connecting to the cartridge , check that wire to see if its damaged

의

if that's not damaged then try to look at the connector between the cartridge and the connecter

the place where you place the cartridge

의

and finally yes, you can access to service menu when your printer has an error on these steps:

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and the printer.

의

댓글 3개 더보기

댓글 달기

귀하의 답변을 추가하세요

megan D 님은 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 0

7일 전: 4

30일 전: 29

전체 시간: 1,216