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I am attempting to help a relative reset there Apple ID password to give away there old phone and she does not remember the password but it always attempts to send the password reset code via email which is useless without having the ability to log into the email (it is an @icloud email) so we are stuck. I don’t really know what to do at this point.
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If your end goal is just to remove the Activation Lock/Find my Device from the iPhone so it can be used by someone else, you can contact Apple regarding Activation Lock removal, assuming this relative was the original owner of the device and can still locate original proof of purchase. This can be done here. https://al-support.apple.com/#/additiona...
If the end goal also includes regaining access to the Apple ID, your only option is to walk through the password reset process, indicating where necessary you don't have access to whatever backup contact method and eventually you should get to a point where it will offer to initiate an account recovery. Keep in mind that attempting to recover multiple times after this request has been submitted can delay or complicate the process. It usually will take a few days for this to be done since I believe this information is manually reviewed before a password reset directions are sent.
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Thank you very much.
@areeve Absolutely. Good luck. It's a bit of a time consuming process, but I have had success with both methods before as long as you can provide whatever information they ask for and it matches their records.
What if your relative just gave you the iPhone and he /she didn’t remove the iCloud account ,you can’t even access the mail for getting verification code ,,I can’t even get to access the relative so I don’t know even how can I prove the purchase info… since am in 254 and he is in usa
My iCloud verification code send it as messages
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What if I don’t have the access to the mail
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