Why my MacBook Pro keeps going into a black screen while I am using it

Question

MacBook Pro 15" Touch Bar 2016 하반기

Apple의 2016년 개정판 노트북은 전문 사용자를 대상으로 제작되었습니다. 15 인치, 2880 x 1800 Retina 화면, 쿼드-코어 Intel Core i7, 256 GB / 512 GB / 1 TB / 2 TB 저장 공간 옵션, 16 GB RAM, 그리고 Touch Bar가 장착 된 키보드가 특징입니다. 2016년 11월 출시되었습니다. 모델 A1707.

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Macmod @imac6comma1

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게시일: 2022년 7월 6일

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Why my MacBook Pro keeps going into a black screen while I am using it

MacBook has been working perfect, but lately it is going into a black screen while I am using it....it does not go into sleep mode.....I can see still up and running but the screen just decide to go black. Usually if I close the lid and wait about 5 min....when I open it up...the screen will come back on......but after a few minutes back to the same thing. been trying different things...still no luck

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예 아니요

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What do you see when you press a flashlight against the display? Do you see the faint image of your desktop and its icons?

Dan 의 2022년 7월 6일

Nothing.....but I can still see the webpages on the Touch Bar.....it just happened....closed the lid.....waited a couple of minutes...open the lid and back and its back on

Macmod 의 2022년 7월 11일

Well, now you've confused me! So the issue is the TouchBar not the main display?

Let's start again as we have incomplete and confusing symptoms. Which display is going black? The main big one or the Touch Bar?

When you put the system to sleep by closing the lid does the keyboard light up as you lift the lid? What happened when you press on the keys or touchpad does the system react?

Dan 의 2022년 7월 11일

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What do you see when you press a flashlight against the display? Do you see the faint image of your desktop and its icons? — Dan
Nothing.....but I can still see the webpages on the Touch Bar.....it just happened....closed the lid.....waited a couple of minutes...open the lid and back and its back on — Macmod
Well, now you've confused me! So the issue is the TouchBar not the main display?

Let's start again as we have incomplete and confusing symptoms. Which display is going black? The main big one or the Touch Bar?

When you put the system to sleep by closing the lid does the keyboard light up as you lift the lid? What happened when you press on the keys or touchpad does the system react? — Dan

Steve @steve_g 평판: 3.3k Second Life Systems, LLC 10 15 3 · Answer 1 · 2022-07-12T13:27:33-07:00

Steve @steve_g

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Second Life Systems, LLC

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게시일: 2022년 7월 12일

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This is a known issue with the 13" 2016 models; Apple even has a quality program that covers it.

https://support.apple.com/13-inch-macboo...

Although it doesn't cover the 15" models, I've seen the same thing happening on a number of them.

Short version, you need a new display; part number 661-06375 for Space Gray, 661-06376 for Silver. If your display has no signs of physical damage it'll cost you $530; with damage it's $620. If you call Apple and play the right song for them, they MAY give you a CS code to get the screen replaced for free. They've been known to do stuff like that ("surprise and delight"). Good luck.

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예 아니요

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@steve_g - If you noted the test I recommended "What do you see when you press a flashlight against the display? Do you see the faint image of your desktop and its icons?"

Macmod did not clarify what the problem is so its best not to throwout conjecture!

Dan 의 2022년 7월 12일

@danj It's not conjecture.

Steve 의 2022년 8월 9일

@steve_g - You are assuming this is a FlexGate issue, but with no clear data you can't be sure! The OP could have an issue with the TouchBar the way it is written. If we had gotten clarity then I could see this as a possibility.

Besides the FlexGate repair program has ended for the 2016 systems! Vintage and obsolete products listing

Dan 의 2022년 8월 9일

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