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A television game console produced by Sony Computer Entertainment; the PlayStation 4 Slim (CUH-2000 Series) is a thinner replacement model for the original PS4. Announced September 7, 2016.

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Will playstation.com repair my ps4 even though I dropped it

I dropped my ps4 like 4 weeks ago and it got a crack under the power button and after the fall the performance was good but now 3 days ago a power outage happened and the performance got very laggy and a day after the power outage the ps4 crashed and when i turned it on it said to insert usb with reinstallation for version 9.60 or later and i did but it didnt work.

i did everything i could find for help

i unplugged it for 2 hours plugged it back in didnt work. i did option 4 in safe mode, option 5, option 3, option 6, and 7 nothing worked then i thought i needed to clean the hard drive so i took it out and cleaned it with compressed air but nothing worked the message asking for the usb device still popped up so i thought to request a repair through playstation.com and they sent me an email saying the they will return it without repair due to damage caused by acts of god, misuse, or accident.

Act of god, the power went out even though there wasnt a thunderstorm and it was only our house on the block with the power going out

Misuse/Accident, it was on a shelf and the controller was charging and i got jumpscared by a game and i jumped so hard i pulled on the controller making it fall and get a crack on the bottom of the console.

i just want them to fix my ps4 so that it turns on back to normal, i dont care if i lose all my data nor do i care about the crack at the bottom, super glue can fix that, will they still do the repair???

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So in My case I Was Playing Mafia and i accidently pulled too hard when my controller was plugged in, Thus It slid And fell off my shelf.

So The bottom hit my floor(I have hardwood)

The audio and video started freaking out, The Imput was acting as if it turned on and immediantly turned off (Roku Tv's Tend To Go To The Imput area) then the Ps4 Screeched, Then I Put It Out Of its Misery By Pulling the power cord. What should i Do?

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they will decline the repair as you said it fell off a shelf so that will be under accidental damage. if it has the crack on the housing they would'nt even open it. if you want to get it repaired i suggest checking this site for a technician near you https://www.repairlegion.com/repair

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I Dont Know If They Will Exept repairs But Most likely if It was accidental

I have a simalar case (Check The Comments)

So The terms for Accidental damage are not Known to me at this time

I will do more research Comment if you want to talk with me.

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Just look for a shipping company and send it over to sony

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