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Repair guides and support for digital voice recorders.

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Why doesn't show up on PC nor detected?

BestRec -16GB Digital Voice Recorder Watch;it was working normally with this pc ,other usb devices detected and works normally on this PC,it doesn't work or detected with other PCs,all drivers are installed.

I'm using the regular usb cable which i tested it

i’ve tried other ports on the PC,also i tried other USB devices;they are detected and work normally,but this one doesn't.

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Hi @shamilsoola,

Does the device indicate that it is charging when you connect it to a USB port on the PC?

If it does or even if it doesn't, try using a strong light and a magnifying glass to inspect the USB port enclosure on the device to make sure that it is clear and unobstructed so that a good electrical connection is possible. Also check that all the USB connection pins are there and are straight and parallel with each other and not bent or even missing.

Update (04/05/23)

@shamilsoola

Not talking about the cable but the USB port on the device that the cable plugs into.

Carefully check that it is OK, not blocked with lint or other debris and that nothing is broken

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Hi Jayeff,yes the device indicates that it is charging when i connect it to a USB port on the PC . i tested the cable with other devices,it works normally,i tried the device with another PC,it doesn't show up.

@shamilsoola

Did you visually inspect the USB port, you didn't say?

Yes,i did...i mentioned that"i tested the cable with other devices,it works normally"

i did that ,also i tried it on other 2 PC s, the same result.

@shamilsoola

If it's charging OK then most probably it's corrupted software INSIDE the watch or perhaps a faulty USB port connection INSIDE the watch or a faulty USB controller INSIDE the watch.

I couldn't find any firmware for it so you may have to open it up to see if there's anything obviously wrong.

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