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Support and repair information for Beats Solo3 headphones.

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Beats factory reset every time volume down button is pressed.

How would I fix this? This has happened before with an another pair, and I’m not ready to drop another 200$ on a pair of beats. Any help is greatly appreciated.

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This sounds like your power button is sticking or stuck and this is causing the factory reset process to start. This could be due to moisture or debris getting around the button. A recommendation I found on an old reddit post is to try lightly prying around the power button to see if you can release it from its stuck position. You could also try using canned air to blow around the button as well.

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Unfortunately I’ve tried that and it didn’t work.

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