My phone keeps restarting randomly

Question

iPhone 11 Pro Max

9월 20일에 출시된 가장 크고 비싼 2019년 Apple 스마트폰으로 6.5" OLED 디스플레이를, 트리플-렌즈 카메라 시스템및 크게 향상된 배터리 수명이 특징입니다. iPhone XS Max의 후속 제품입니다.

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Biruk Melesse @birukmelesse

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게시일: 2023년 12월 11일

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My phone keeps restarting randomly

My phone keeps restarting random it freezes up and it restarts I tried analyzing the panic log but nothing plus after a while it stopped generating panic logs all together

I will try to attach the last panic log I

have and thank you in advance(Sorry for my English its not my first language )

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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this doesnt look like the full panic log

daniel 의 2023년 12월 11일

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Alisha C @flannelist

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게시일: 2023년 12월 11일

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Hi @birukmelesse This only looks like a bit of a panic log, but this looks to tie into some common panic causes since it seems like it's related to watchdog reset processes. It's not the exact crash I often see, but I have a suspicion it's in the same neighborhood.

Post the rest of the log, or at least a bit more than what's there now and we can have a look for more clues. I might also check out the iPhone Kernel panics page and see if anything there could be of more assistance.

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Hi @flannelist Thank you for taking the time to answer my question but I posted the full panic log and after the one I have posted it has stop generating panic log all together can that be a sign of the problem too?

Biruk Melesse 의 2023년 12월 12일

@birukmelesse So I actually found someone else having almost an identical panic that posted recently on our German forums, but their phone was new enough, we suggested they return it. This also looks like their full panic. It's just very short, so it seems like it's missing data.

It does reference watchdog resetting which means the iPhone thinks something is wrong, probably with a specific peripheral since that specific reset is from the power management chip to the CPU .

There are a few things here I would suggest. Update your phone if you have not done so since the crashes started. If that doesn't help, back up your phone and use iTunes (or a Mac) to reset and install the most current version of iOS. This panic seems like hardware, but I would want to rule software out.

If that still doesn't help, then we're looking at hardware. Which is harder to diagnose without a known good housing for your logic board.

Alisha C 의 2023년 12월 12일

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Hi @flannelist Thank you for taking the time to answer my question but I posted the full panic log and after the one I have posted it has stop generating panic log all together can that be a sign of the problem too? — Biruk Melesse
@birukmelesse So I actually found someone else having almost an identical panic that posted recently on our German forums, but their phone was new enough, we suggested they return it. This also looks like their full panic. It's just very short, so it seems like it's missing data.

It does reference watchdog resetting which means the iPhone thinks something is wrong, probably with a specific peripheral since that specific reset is from the power management chip to the CPU .

There are a few things here I would suggest. Update your phone if you have not done so since the crashes started. If that doesn't help, back up your phone and use iTunes (or a Mac) to reset and install the most current version of iOS. This panic seems like hardware, but I would want to rule software out.

If that still doesn't help, then we're looking at hardware. Which is harder to diagnose without a known good housing for your logic board. — Alisha C

iPhone 11 Pro Max

My phone keeps restarting randomly

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