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Released July 2020, Model Number ZS661KS-6A006IN

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My phone turned off why it won't turn on

Hello, I think there was a malfunction with the processor, what should I do to make it work again, it does not react in any way to charging or anything.

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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Hi @aimtiger,

Have you tried using a different, known working compatible charger or charger cable and checked if the phone started to charge?

Use a strong light and a magnifying glass to check if the charge port is OK and not clogged with lint or other debris preventing a good electrical connection. Also check that all the connector pins are there and that they're not bent or missing etc.

If there is any debris in the port enclosure, use a vacuum cleaner to try and clear it. Do not use a metal pin or probe as you may damage the pins or cause electrical problems in the phone.

Has the phone been dropped or gotten wet at all?

해당 답변은 도움이 되었습니까?

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Yes, I dropped it a few times and it was in the heating, the power socket has just changed and it has nothing to do with it.

@aimtiger

Connect a USB cable to the phone and then hold both the Vol Up and Vol Down buttons operated and then insert the other end of the cable into a computer's USB port and check what happens.

If there's nothing on the screen, check if the phone shows up in the computer's File Explorer program

I have same issue and tried all these solutions but it is still completely dead. No lights tried multiple cables tried plugging into pc. but nothing shows up. Motherboard failure?

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