Tabyik Dehumidifier not working

I have nearly an year old dehumidifier by Tabyik. All of a sudden,it stopped working.

Power supply is fine, I can hear its working, Lights glowing up. It just stopped collecting moisture and converting it to water. I tried moving it to a different room(s) but the same issue. Yes, there is enough moisture because my silicon dehumidifier bags are still working fine. The filter is fine too

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I am in the same boat. Mine has been working great for two years and now just stopped working exactly as you have described it. I can feel air blowing out from the top, the filter is clean but the basket is dry.

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