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Roku freezes, connector problem between TV and device

Every day or two, after I haven't been using it for several hours, my Roku 2 XS freezes and needs to be rebooted. When I unplug it and plug it in again, I have to fiddle with the connector before it reboots. This is not the power cord connector, but the connector from the TV to the Roku, on the Roku end. Even so, I still need to power cycle, so maybe there are two things going on.

Since I have an older TV, and the Roku 2 XS has a USB port that I use every day, I can't replace the unit with the same model. My only option, other than buying a new HDMI TV, is to repair the Roku.

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I was having same problem and got fixed by restarting devices once.If still having problem might be your account issue, may contact on 18005852494 and get update about everything.

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The solution is a surge suppressor. My Roku 3 kept pausing during streaming Netflix. I thought it was a network issue but it did the same thing when I used a USB stick and the media player app. I noticed that the pauses occurred when there was a little noise (snow) on a dark background TV image. I realized it was electrical noise in the AC power. Shutting off the AC unit stopped the pauses. I bought a good quality surge suppressor, and the pauses stopped, and the TV picture no longer has noise.

The cheap little 12 volt AC adapter that powers the Roku unit wont filter any power surges or power noise. You need a good quality surge suppressor.

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I found out that the Roku 2 XS has been having freeze problems since an OS update early December. http://forums.roku.com/viewtopic.php?f=2... Maybe Roku support will fix it. One can only hope.

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I get a Roku hang one or more times during the viewing of the movie. It appears.just before going to the commercial break. Clicking fast forward and then click play usually wakes Roku up and continues viewing.

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When roku does not go back to show I select the NETFLIX key and answer NO to both questions then get back in the Main Menus

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I was having a similar issue on my Roku 2XS ever since the update back in December. Try going to Settings>Privacy and make sure there's a check mark next to "limit ad tracking". This worked pretty well for me. I'm guessing that someone didn't do enough QA testing on their ad code or the management didn't care and just cranked the dial up too much on the ad software.

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@Clearest WOW! Your "limit ad tracking" fix has eliminated my Roku XS box's lock ups! Since the end of 2015 my Roku XS had been freezing with a frequency of approximately once a day. My workaround was simply to power off the device and power it back on. What can I say, thank you ! For the record, my unit is running v7.0 build 9044 firmware.

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Perfect. Didn't even know that ad setting was there. Sneaky.

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So far so good, thanks for the tip!

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No freezes now, thank you!

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That explains why only apps that show ads (Hulu; CBS All Access; etc.) were freezing. Thank you for the fix!

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Hi,

Here is a link which describes how to either do a "soft" reset or a "hard" reset on your Roku.

A soft reset will just reset the device from its present state and return it to normal. With a hard reset it restores the device back to a factory default condition and you will have to set it up again as you did when you first got it. To access the reset button insert the end of a paperclip into the hole marked "reset". To not push in too hard, you will feel it when the button is pushed.

http://www.brainchamber.com/2013/06/14/r...

You might also like to check that your Roku has the latest updates installed.

https://support.roku.com/hc/en-us/articl...

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My remote turns off the Roku jumping single and take the device to it's home page but then it won't do anything else. What is the fix for this?

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My roku’s been freezing & none of this worked for me BUT when I reset the network settings, freezing stopped!! Try it!!

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The privacy setting trick didn't work for cbs all access sigh. Mine doesn't freeze, it crashes the Roku every 2 or 3 mins

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Didn't work for me either and I'm having your same problem. Not very happy right now. Will check back if I get a fix!

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Yeah, I think there is still a problem the way CBS all access plays/freezes on the Roku 2. NBC News app freezes up every few minutes. I'll try a surge suppressor, a settings limit for ad tracking, then I guess a hard reset. (Then toss it out the window?) Tweet

Roku to be sure they know theres a problem. Thx

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Will give that a shot thank you! Was thinking it was almost time to upgrade but really no need.

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Gradually this happens due to bad port forwarding or some other IP try to access your Roku. Turn off Roku devices and wait for 2 minutes, and then turn it back on.It will start working if it still not working try to contact 18005852494 for support on Roku and get your easy solution.

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