I have www-bberror-com-bb10-0015 on my screen (model STL100)
i cant locate phone on pc and cant do anything with phone because of error message please help im such a novice.
The BlackBerry Z10 is a touchscreen-based smartphone developed by BlackBerry, previously known as RIM.
The error you mentioned above can often occur due to various reasons but one solution is to remove the current OS and by auto loading the OS again on the device.
Download the autoloader for your device from here
And follow the steps below:-
1-turn off your device
2-connect your device to pc
The downloaded autoloader must be present on your pc and installed or unzipped
3-now run the autoloader and turn on your device.
Once autoloader recognizes your device it will start loading OS on it again after its finished green LED will light up.
After its finished your phone will restart give it sometime and all done.
I hope this helps! Good luck!
This error comes when the mobile battery is taken out from the mobile without making mobile switch off
So its a normal error and to solve this error have to flash the mobile but it will loose all mobile data from the mobile and will be the like new one after flash
Here is software pb tool to solve this issue
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